I keep getting an email from the mail delivery subsystem on gmail after testing my zap that says “An error occurred. Your message was not sent”. On zapier it said it was successful. Any ideas on how to fix this?
Best answer
Gmail issue with sending email - “An error occurred. Your message was not sent”
Best answer by SamB
Just wanted to follow up here to add that in addition to hitting Gmails sending limits, sometimes we’ll see a “An error occurred, Your message was not sent" error come through when text, rather than an email address, has been put in the Reply To field.
This appears to have been the case here: 
Ensuring that a valid email address is present in the Reply To field should help to fix this error.
You can find out more about this in our help docs here: I'm receiving my own emails with an additional email that says "An error occurred, Your message was not sent"
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+14- Zapier Expert
- 31067 replies
Hi
Can you please provide screenshots of the error and how your Zap steps are configured?
Make sure the email address being sent to is valid.
Available help articles: https://zapier.com/apps/gmail/help
- Zapier Staff
- 38 replies
Hi
I’m having the same issue. Not sure why it’s not working. Screen shots of my set up are below:
Thank you for your assistance!!
This post has been edited by a moderator to remove sensitive information. Please remember to obfuscate any personally identifiable information prior to posting as this is a public forum.
+14- Zapier Expert
- 31067 replies
Hi
Where is your error?
Also can you post a screenshot of how your Gmail step is configured?
Below is my Gmail config:
This post has been edited by a moderator to remove sensitive information. Please remember to obfuscate any personally identifiable information prior to posting as this is a public forum.
+14- Zapier Expert
- 31067 replies
Check out these Google help articles for possible guidance:
Getting the same error on my end while attempting to validate the test email from Zapier. No sending limit issue as the account does not send out any email.
+14- Zapier Expert
- 31067 replies
Hi
cc:
This may be the root cause:
If you get a bounced email from nobody@gmail.com – with the message saying “An error occurred, your message was not sent” or “You have reached a limit for sending email, your message was not sent” – it indicates that you have reached the Gmail sending limit for the day.
+11- Community Manager
- 7547 replies
- Answer
Just wanted to follow up here to add that in addition to hitting Gmails sending limits, sometimes we’ll see a “An error occurred, Your message was not sent" error come through when text, rather than an email address, has been put in the Reply To field.
This appears to have been the case here:
Ensuring that a valid email address is present in the Reply To field should help to fix this error.
You can find out more about this in our help docs here: I'm receiving my own emails with an additional email that says "An error occurred, Your message was not sent"
1 person likes this
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.