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  • Getting a “Not Acceptable” error when attempting to turn on productive.io Zap

Best answer

Getting a “Not Acceptable” error when attempting to turn on productive.io Zap


  • February 15, 2021
  • 3 replies
  • 66 views
S

Hi,
I’m trying to connect zapier with productive.io and slack. I manage to connect them and test went well. but I can’t turn zap on I got this message everytime.

 

 

Best answer by SamB

Just to circle back on this one, it looks like @SJW reached out to Support and they were able to help identify that the error was caused by the connected Productive.io account only having “read-only" access.

 

For anyone else that is also seeing this “Not Acceptable” error, you’ll want to check that the Productive.io account you’re connecting to has full Admin permissions. You can find a breakdown of each role and it’s permissions in Productive.io here: Permissions by Role

 

Hope this helps! :)

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3 replies

Troy Tessalone
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  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 30942 replies
  • February 15, 2021

Hi @SJW 

You can submit a ticket to Zapier Support here: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
AndrewJDavison_Luhhu
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@SJW 
Just checking in to see if you still need help with this? 

We're Zapier Certified Experts - we help businesses do cool stuff with automation | www.luhhu.com
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7472 replies
  • Answer
  • July 13, 2021

Just to circle back on this one, it looks like @SJW reached out to Support and they were able to help identify that the error was caused by the connected Productive.io account only having “read-only" access.

 

For anyone else that is also seeing this “Not Acceptable” error, you’ll want to check that the Productive.io account you’re connecting to has full Admin permissions. You can find a breakdown of each role and it’s permissions in Productive.io here: Permissions by Role

 

Hope this helps! :)

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