I am automating gmails from a Google sheet but when I set up the Zap, the email sent has my ‘signature/sign-off’ in an attachment. I tried both plain & HTML settings in the Zap workflow but my normal email signature doesn’t appear correctly, except in an attachment. thankyou
Best answer
Gmail setup signature is an attachment
- Beginner
- 1 reply
Best answer by christina.d
Hey ya’ll! 👋🏽
Popping in with a small update and partial fix announcement!
My friend Scott sent an email regarding this a few days ago and I’ll share his words because he said it best:
We believe we have partially fixed this bug. Specifically, we have fixed it in the case where the Body Type field is set to HTML. If your Body Type field is already set to HTML, there's nothing you should need to do.
If your Body Type field is set to plain or is not set at all, you won't notice a change in behavior. However, you can get the advantages of this bug fix by setting your body type to HTML. Note that if you take this route you might lose some of your plaintext formatting like newlines or spaces at the start of lines. If this is the case from you, you can probably get around that by adding "<pre>" to the start of your Body field and "</pre>" to the end of that field.
If changing the Body Type field and wrapping the Body text in "pre" tags doesn't work for you, please shoot my friends in support! There’s another new issue already set up to address the issue with plain email body types and they’re happy to add you there.
Thanks for your patience on this one and I hope it helps!
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+14- Zapier Expert
- 30982 replies
Are you choosing your signature in the Signature field in the Zap Gmail action step?
Be sure to see the notes underneath the field for additional info.
Also, check this help article: https://zapier.com/help/doc/why-isnt-my-signature-displaying-dropdown
- Beginner
- 1 reply
Thanks you Troy - I chose my one & only ‘signature default’ that Zapier found and presented to me for selection, which I assumed was my normal gmail signoff.
+8- Zapier Staff
- 1366 replies
Hi Liz,
I have the same problem and see this thread is still open.
Here’s what it looks like and yes, the signature is set correctly according to your instructions in my gmail account.
I hope you can help!
Thank you!
+12- Zapier Staff
- 3731 replies
Hi
I can see that this trouble with the signature has been reported as a bug with the Zapier Gmail integration. I’ve added you as an affected user on the issue, which lets the team know how many people are affected and also means that we’ll send you an email when we have an update.
Could I also ask which app you’re using when you see this error with the signature? For example Gmail’s web app, the phone app, outlook, etc. We’ve seen that some apps are affected by this bug and some aren’t, so we’re gathering as much information as possible. Thank you!
- Beginner
- 2 replies
Hi
I am having the same issue. Could you please add me as an affected user, too? Where do I find a bug overview?
In our cases, only using Gmail shows the signature correctly. Using other apps like Outlook, Aquamail, standard iOS email app show the signature as attachment.
Furthermore, my sent Gmails always appear in the recipient’s spam folder.
+12- Zapier Staff
- 3731 replies
Hi
Thanks for your message, I’ve added you as an affected user on this bug.
We don’t have a public view of the bug, but I can confirm that we’re seeing something similar to what you’ve said: the signature works when viewed in Gmail but not for:
- MS Outlook
- Windows Mail
- Outlook Webmail
- iOS (on iPhones)
I’ll add that you’re also seeing the error when viewing emails with Aquamail, thanks for sharing that with us!
Regarding sent Gmails appearing in Spam, I can’t see a known bug related to that. With that issue, it’s best to contact the Zapier support team as they will be able to dig into your Zap with you. You can contact them using the Get Help form. I suspect that they will ask you if other emails sent from your Gmail inbox go to people’s spam folders so it’s worth testing that and letting the support team know what you find in your message to them.
+11- Zapier Staff
- 2115 replies
Hi
I have added you as an affected user for this issue.
- Beginner
- 2 replies
Hi,
Can you add me as affected user too ?
Please note that the bug also appears when the mail is sent to a Yahoo Mail box
+12- Zapier Staff
- 3731 replies
Hi
Thanks for your message. I’ve added you as an affected user on the bug and added a note to let the team know that it’s affecting Yahoo email as well!
Please add me as an affected user. Same thing. Signature showing as attachment in Outlook. Works fine in Gmail. Thanks!
+11- Zapier Staff
- 2115 replies
Hi
Your vote has been added to that feature request, which means you'll be notified via email when it's been implemented.
Have there been any resolutions to this problem yet? Please add me as an affected user. The signature is showing as an attachment in Outlook as well and works fine in Gmail.
+6- Zapier Staff
- 177 replies
Hey
I just added you to the report!
While it doesn’t look like we have anything new to share just yet, I have you on the notification list to be alerted ASAP once we know more and there is a resolution. :)
I am having the same issue with signature as an attachment and email going to spam. Has this been resolved?
+12- Zapier Staff
- 3731 replies
HI
This hasn’t been resolved yet, I’m sorry I don’t have better news for you on that front. I’ve added you to the list of affected users and we’ll send you an email when we have an update.
+11- Community Manager
- 7512 replies
Hey
Thanks for letting us know, I’ve just added you to the list of affected users on the bug report as well. We’ll be in touch by email to let you know when it’s been resolved! :)
Will you add us to the affected users list as well? Our email bodies in Zapier are set to html, and the signature is coming through as an HTML attachment when viewed in Gmail on Safari. It is working correctly in the Gmail mobile app, though.
+11- Community Manager
- 7512 replies
Hey
Happy to confirm that I’ve added you to the list as well. We’ll email you as soon as it’s been fixed!
+11- Community Manager
- 7512 replies
Hey
Sorry you’re running into this issue as well. I’ve added you to the list. I don’t have an ETA on this but we’ll send you an email once we have an update! :)
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