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Question

Unable To Authenticate WordPress With Zapier Plugin

  • November 10, 2020
  • 9 replies
  • 444 views

When I attempt to connect my Zapier account to my WordPress instance, I get the following error:

 

I have the latest version of the plugin installed, I’m not sure what “pretty permalinks” are- those have not been in WordPress as an option in quite a while.  Here are my current permalink settings though:  

 

I tried also enabling the legacy API and that did not work.  I don not have any security or caching plugins installed at this time.

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9 replies

Wemakefuture
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  • Zapier Expert
  • 166 replies
  • November 10, 2020

Is your login under /wp-login.php ?


  • Author
  • Beginner
  • 1 reply
  • November 10, 2020

@Wemakefuture - yep


steph.n
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  • Builder
  • 899 replies
  • November 19, 2020

Hey @HITFIT - Are you able to consult your WordPress developer about the error you’re seeing? It doesn’t look like it’s something on the Zapier side if it’s showing an authentication error. 

Also, I noticed that you’re trying to enable the legacy API. Are you noticing the same issue if you enable current API (not legacy)? 


nicksimard
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  • Zapier Staff
  • 2115 replies
  • February 5, 2021

Hi @HITFIT!

I wanted to check in with you on this one, since we didn't hear back after our last message. Did you still need help here or were you able to resolve things? Please let us know :)


  • New
  • 3 replies
  • March 21, 2021

My website is hosted on wordpress.com 

I put my domain in the url

I installed the plugin and it's activated 

But still getting the same error 


nicksimard
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  • Zapier Staff
  • 2115 replies
  • March 23, 2021

Hi @ashoukry!

You mentioned that your website is hosted on wordpress.com. I assume you’ve got a Business or eCommerce plan if you’re able to install plugins.

Can you share a screenshot of the error you’re seeing?


  • New
  • 3 replies
  • March 24, 2021

Got this message

“authentication failed: Got 401 calling POST https://shoukry.org/wp-json/zapier/v1/token, triggering auth refresh”

 

Got the same message with a user with admin permission and an editor permission


  • New
  • 3 replies
  • March 24, 2021

@nicksimard 


nicksimard
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  • Zapier Staff
  • 2115 replies
  • March 24, 2021

Hi @ashoukry!

I’m honestly not familiar with that particular error. Your best bet is probably to contact our Support team so they can dig in a bit more. They may have additional context when it comes to that specific error. 

As with many things WordPress, it can depend on a number of factors. Support should be able to walk you through some troubleshooting steps :)