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Best answer

Have status in JIRA update a Smartsheets row status

  • November 2, 2020
  • 5 replies
  • 120 views
D

Hello!

 

I’m trying to connect a jira project to a smartsheets sheet and wanted to ask for some help.

 

I’m trying to do the following:

  • When status in Jira is updated, it will update the corresponding Smartsheets row with the new status.
  • I have a specific row referenced in the zap
  • I put the Jira ticket # in the smartsheet for reference
  • And when when I test, the smartsheets status doesn’t change. I created a “Jira status” where I initially put in a single select, but since that wasn’t working I made it an open field, but that didn’t work either.

Any suggestions would be appreciated!

Best answer by nicksimardBest answer by nicksimard

Hi @dkang! 

I see that you’ve written to our Support team. Please continue the conversation there, since they’re able to dig into your Zaps and our detailed logs (if necessary) :)

 

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5 replies

Troy Tessalone
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Please provide screenshots of how your Zap step is configured.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
D
  • dkangBeginner
  • Author
  • Beginner
  • 2 replies
  • November 3, 2020

 

Troy Tessalone
Forum|alt.badge.img+14

Check these help articles:

https://zapier.com/help/doc/how-setup-your-smartsheet-work-zapier

https://zapier.com/help/doc/common-problems-smartsheet

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
D
  • dkangBeginner
  • Author
  • Beginner
  • 2 replies
  • November 3, 2020

Thanks Troy. For some reason, though I think I’m following all the steps, I’m still not getting what I need. I’m just simply trying to get Jira status changes to show up in my smartsheets. But in my messing around with the settings, either nothing shows up, or some weird text will show up that is not part of the jira status drop down.

 

The field I’m trying to send over is “1. Fields Status Name: Backlog” but that’s not coming through into smartsheets.

nicksimard
Forum|alt.badge.img+11
  • nicksimardZapier Staff
  • Zapier Staff
  • 2115 replies
  • Answer
  • November 3, 2020

Hi @dkang! 

I see that you’ve written to our Support team. Please continue the conversation there, since they’re able to dig into your Zaps and our detailed logs (if necessary) :)

 

D
1 person likes this
  • D
    dkang
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