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Best answer

Isn't the new Refund Policy illegal in the EU?

J

Hi All,

 

So having a look at the new policy mentioned here: New Policy

 

Isn’t this illegal in the EU where final sales doesn't exist? Every customer has the right on refund within 14 days of purchase regardless of reason I am pretty sure.

 

EU Law: Law

UK Law: Law

Website: Link

 

Thanks, Jasmine.

Best answer by SamB

Hi @JasmeowTheCat and @Sip99sma 👋

I just came across your posts here and wanted to share a link to the policy update, for anyone that stumbles across this post looking for confirmation that the new refund policy is subject to local law: Zapier's refund policy will change on August 30, 2024
8133fdff7b588d919c2506239ba8301c.png

Hope that helps! 🙂

View original
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    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    4 replies

    ken.a
    Forum|alt.badge.img+6
    • ken.aZapier Staff
    • Zapier Staff
    • 6395 replies
    • August 19, 2024

    Hi @JasmeowTheCat,

    Welcome to the Community! 🎉

    It looks like you have reached out to our Support Team regarding your concern. I recommend continuing the conversation with them via email for further clarification about the new refund policy.

    I appreciate your patience and understanding.

    S
    • Sip99sma
    • New
    • 1 reply
    • August 21, 2024

    It would be really helpful to have the conversation here where other users can read it!

    J
    Sip99sma wrote:

    It would be really helpful to have the conversation here where other users can read it!

    Don’t worry chief, not hiding anything. Staff team trying to hide their nonsense. Here you go: https://jasmeow.pics/6SGZai.png

    SamB
    Community Manager
    Forum|alt.badge.img+11
    • SamBCommunity Manager
    • Community Manager
    • 7502 replies
    • Answer
    • September 13, 2024

    Hi @JasmeowTheCat and @Sip99sma 👋

    I just came across your posts here and wanted to share a link to the policy update, for anyone that stumbles across this post looking for confirmation that the new refund policy is subject to local law: Zapier's refund policy will change on August 30, 2024
    8133fdff7b588d919c2506239ba8301c.png

    Hope that helps! 🙂

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