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Question

You guys charged me last month even though I downgraded my plan two months ago and my card information is not even on the website!

  • July 9, 2024
  • 1 reply
  • 9 views

I downgraded to a free plan in May (16th if I remember correctly). I also had my card information removed by a person from your support team. Upon checking all of those things right now, I can confirm that I am in fact susbscribed to a FREE PLAN and my card information is NOT on the website. However, I went and checked my credit card debt and I realized that you guys charged me the usual 30 dollars I was paying before I downgraded, last month (June)! I have tried to contact someone from support repeatedly but they just keep telling me to either send a ticket or chat with “Support” which is actually just a chatbot that repeats the same answer every time and is of absolutely no use. I really need to solve this issue, and I would like a refund for the 30 dollars that you charged me without my consent and without me even having a PAID PLAN! And please, don’t just redirect me to the “help” center because that has been of no use.

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1 reply

ken.a
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  • Zapier Staff
  • 6379 replies
  • July 10, 2024

Hi there @Studio.Tres,

It seems that you contacted our Support Team about your billing issue. They have responded to your ticket today. I recommend you to keep the conversation going with them via email.

Thank you for your patience and understanding.