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Question

How to get a refund from Zapier for unused subscription?

D

I sent 3 emails and started 3 support chats, it’s already been a week since my first message and none of them received a direct reply. I’m getting either nothing or a response told me to contact support via email which they never reply.

 

I was charged for a full year which I’ve not used any of the tasks, according to Zapier’s refund policy, I’m eligible for a full refund within 30 days. Please help me with this, thank you!

    Did this topic help you find an answer to your question?
    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    6 replies

    Troy Tessalone
    Forum|alt.badge.img+14

    Hi @danielhrong 

    Good question.

    Billing issues need to be handled by Zapier Support: https://zapier.com/app/get-help

    Make sure to check your junk/spam folder for replies from Zapier.

     

    ⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
    D
    • danielhrong
    • Author
    • New
    • 1 reply
    • October 19, 2023
    Troy Tessalone wrote:

    Hi @danielhrong 

    Good question.

    Billing issues need to be handled by Zapier Support: https://zapier.com/app/get-help

    Make sure to check your junk/spam folder for replies from Zapier.

     

    I have checked my spam folder, nothing there. Hopefully they can get back to me soon.

    ken.a
    Forum|alt.badge.img+6
    • ken.aZapier Staff
    • Zapier Staff
    • 6395 replies
    • October 20, 2023

    Hi @danielhrong,

    I’m jumping in to see if I can help!

    I've did a quick check on our Support Team's current queue, and it appears they're experiencing a higher volume of requests than usual.

    I genuinely apologize for any delay this may have caused, but I promise they're doing their best to get back to everyone.

    I appreciate your patience and understanding.

    D
    1 person likes this
    • D
      danielhrong
    Edward Zaps
    • Edward ZapsBeginner
    • Beginner
    • 4 replies
    • October 26, 2023

    @ken.a I am having the same issue. I purchased yearly by accident, but meant to get monthly. I downgraded to monthly and have since messaged Zapier, asking for a refund, 3 times. My codes are:

    [GYP0Y0-3KD6L]

    [LPENKE-6GJ9R]

    [4X5153-1Z9MY]

    Thank you for your help,

    Edward

    ken.a
    Forum|alt.badge.img+6
    • ken.aZapier Staff
    • Zapier Staff
    • 6395 replies
    • October 31, 2023

    Hi there @Edward Zaps,

    I have replied to your concern on your post here. Rest assured that our Billing & Accounts Team will get back to you.

    Thank you so much for your patience and understanding.

    P

    Evetime I click on the link to contact support it does not take me to create a ticket. The chat box is annoying and not helpful.
    I transferred this account on Dec 2nd to another email and attempted to cancel this account but it didn't go through. I would like a refund for the 29.99 I was charged as I am not using this account. I was just billed yesterday.

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