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Update Google Sheet row when Acuity appointment is rescheduled

  • July 18, 2023
  • 1 reply
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SSDT
  • Beginner
  • 3 replies

I have a Google spreadsheet where new appointments from Acuity populate a new row. If someone reschedules, I want to be able to update the appointment date in the existing spreadsheet row. However, the data pulled from Acuity only includes the rescheduled appointment date, not the original.

 

How do I look up the old appointment to change the date? People may schedule multiple appointments, so I can’t use the email as the sole lookup. 

 

Ex: Joe schedules 3 appointments - Jan 1, Jan 2, and Jan 3. He later reschedules the Jan 1 appointment to Jan 4 instead. The rescheduled appointment trigger only shows the date he rescheduled to (Jan 4), not the original appointment date (Jan 1). How do I get the zap to look up the Jan 1 row in Google Sheets?

Best answer by Troy TessaloneBest answer by Troy Tessalone

Hi @SSDT 

Good question.

The data payload from Acuity should include the event ID.

Make sure to log the Event ID in the GSheet to use to lookup for schedules.

Same for canceled events.

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1 reply

Troy Tessalone
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  • Zapier Expert
  • 31058 replies
  • Answer
  • July 18, 2023

Hi @SSDT 

Good question.

The data payload from Acuity should include the event ID.

Make sure to log the Event ID in the GSheet to use to lookup for schedules.

Same for canceled events.