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Gmail > ActiveCampaign: Record emails from the same sender


I’ve set up a Zap between Gmail and ActiveCampaign. When a new email comes in, it will create a new Contact in ActiveCampaign. I have created a custom field in AC to show the email body. 

However, if the same sender sends a second email, that custom field will update with the second email body, and the first one will be lost. 

How can I get around this? I want to keep a record of all emails that are sent, so that the Contact profile in AC is updated each time, but nothing is replaced.

 

Thanks!

Best answer by Troy TessaloneBest answer by Troy Tessalone

Hi @Kate4604 

Good question.

You’d be better served by using a Note in AC, using these Zap actions:

 

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4 replies

Troy Tessalone
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  • Zapier Expert
  • 30923 replies
  • Answer
  • January 25, 2023

Hi @Kate4604 

Good question.

You’d be better served by using a Note in AC, using these Zap actions:

 


  • Author
  • Beginner
  • 6 replies
  • January 26, 2023

Thank you!

 


SamB
Community Manager
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  • Community Manager
  • 7457 replies
  • January 27, 2023

Hi there @Kate4604! 👋

I just wanted to double-check whether you were you able to solve this using Troy’s suggestion. Did adding a note to the contacts work well for you here? Keen to make sure you’re all set! 


  • Author
  • Beginner
  • 6 replies
  • February 2, 2023

Yes - thanks Sam!