Looking for guidance on how to import a FB Lead form with multiple choice answers into a google sheet. At the moment I’m only able to pull contact information like name, mobile number etc.
Best answer
How do I import the Facebook Lead form with multiple choice answers into Google Sheets?
- Beginner
- 2 replies
Best answer by Danvers
Just stepping in to update this thread in case anyone is coming across a similar issue.
The Support Team looked into this and there is a known issue where sometimes Facebook doesn’t send through all of the relevant data for a lead. If you are running into issues with Facebook Lead Ads, please go through the trouble shooting steps in this help guide. You can also test a lead using the method that
- Submit a test lead on the Facebook Lead Ads Testing Tool: https://developers.facebook.com/tools/lead-ads-testing/
- Back in the Zap editor, In the first step load a new sample (the goal is to find the new test lead)
- If applicable, Change or add to the selected fields in your Google Sheets step to add your custom fields.
If that doesn’t help then it’s best to get in touch with the Zapier Support Team as they can take a closer look at the set up of your Zap with you, as well as logs of any data coming from Facebook. Thanks!
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
Hello Rath
Are you using the New Lead event?
This might help: https://zapier.com/help/doc/common-problems-with-facebook-lead-ads#the-sample-lead-in-my-zap-doesnt-have-the-custom-fields-from-my-form
1 person likes this
+3- Zapier Staff
- 40 replies
Hey
Just checking in to see if you were able to get to the bottom of this thanks to the link
I do know Facebook have had some issues recently with their Lead Ads Testing Tool but as of today it should be working so hopefully you will be able to get yourself a better sample to set your Zap up!
- Beginner
- 2 replies
No still an issue. Zap only pulls fb lead form ‘pre-filled questions’ into google sheets. Not custom ones.
+3- Zapier Staff
- 40 replies
Sorry to hear that
- Submit a test lead on the Facebook Lead Ads Testing Tool: https://developers.facebook.com/tools/lead-ads-testing/
- Back in the Zap editor, In the first step load a new sample (the goal is to find the new test lead)
- If applicable, Change or add to the selected fields in your Google Sheets step to add your custom fields.
If that doesn't get you unstuck then probably the best option at this point is to write in to support: https://zapier.com/app/get-help
We will be able to take a look at your Zap directly to figure out what is going on here!
+12- Zapier Staff
- 3731 replies
- Answer
Just stepping in to update this thread in case anyone is coming across a similar issue.
The Support Team looked into this and there is a known issue where sometimes Facebook doesn’t send through all of the relevant data for a lead. If you are running into issues with Facebook Lead Ads, please go through the trouble shooting steps in this help guide. You can also test a lead using the method that
- Submit a test lead on the Facebook Lead Ads Testing Tool: https://developers.facebook.com/tools/lead-ads-testing/
- Back in the Zap editor, In the first step load a new sample (the goal is to find the new test lead)
- If applicable, Change or add to the selected fields in your Google Sheets step to add your custom fields.
If that doesn’t help then it’s best to get in touch with the Zapier Support Team as they can take a closer look at the set up of your Zap with you, as well as logs of any data coming from Facebook. Thanks!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.