Does anyone know how I could send a Google Form via email using Zendesk as a trigger point.
Ideally what I want to do is send a form but before sending it, add the triggering Zendesk ticket ID to it so that i can match up responses from the returned form to the Zendesk ticket.
Best answer by Troy TessaloneBest answer by Troy Tessalone
Hi
Good question.
What you’ve mentioned is called “prefilling”.
Try following these instructions:
[EXAMPLE] That will produce a prefilled URL like this:
NOTE: Example of a field and a value entry.2006868659=xyz
You’ll have to configure the Zap to generate the desired prefilled links.
+14Hi
Good question.
What you’ve mentioned is called “prefilling”.
Try following these instructions:
[EXAMPLE] That will produce a prefilled URL like this:
NOTE: Example of a field and a value entry.2006868659=xyz
You’ll have to configure the Zap to generate the desired prefilled links.
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