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  • Create leads from Typeform in Intercom and then tag them - “user not found” error
Best answer

Create leads from Typeform in Intercom and then tag them - “user not found” error

M

¡Hey guys! 

 

I have created a zap to upload leads to Intercom and then tag them. For this I am using "delay" to give time to the tool to upload the leads but I still have problems with "user not found", does anyone know the ideal time to use the delay in this case?

 

 

Best answer by Maria LucioBest answer by Maria Lucio

@Troy Tessalone  this error is fixed, I was trying to do the steps directly, I have added a search step and an hour wait step and it works fine now. Thank you very much.

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5 replies

Troy Tessalone
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  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 30948 replies
  • September 1, 2021

Hi @Maria Lucio 

Can you please post screenshots of how your Zap steps are configured along with the error, thanks.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M
  • Maria LucioBeginner
  • Author
  • Beginner
  • 1 reply
  • Answer
  • September 2, 2021

@Troy Tessalone  this error is fixed, I was trying to do the steps directly, I have added a search step and an hour wait step and it works fine now. Thank you very much.

SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 7472 replies
  • September 3, 2021

Thanks for sharing your solution here, @Maria Lucio! Really glad you were able to get that “user not found” error fixed. :)

L

Hey, I’m getting this “User not found” issue when I try tag a lead as well regardless of the wait time.

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7472 replies
  • September 9, 2021

Hey @Logan Ransley, welcome to the Community! :)

I’m really sorry to hear that you’re running into that error even with a delay in place. It may be best to contact our Support Team to investigate further. They’ll be able to dig into the detailed logs for your Zaps to identify the cause of the error and help fix it.

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