our zapier account ran out of credits 3 days back and so we had to turn off all our existing zaps until it was renewed on friday !!! when i tried to enable the zaps today i was thrown an error:
Unable to refresh access token. Error code 400: {"error":"invalid_client_id","error_description":"client identifier invalid"} You should try reconnecting your Pardot account!
So understood it was related with pardot. when i went to zaps it was saying account has expired suddenly !!! then i tried to reconnect the zap with business ID but was again thrown with an error !!
could anyone help to rectify this scenario !!
Best answer by DanversBest answer by Danvers
Hi everyone!
I’m very pleased to report that this issue has now been resolved. The Pardot integration will now work as expected, but you will need to take the following actions in order to restart your Zaps:
2) Turn all Zaps connected to Pardot off and on again.
If you have Zaps that encountered an error during this issue, any associated Zap runs will not be able to be replayed. If you have data in your Zap Runs that cannot be replayed, and you would like to send that data through your workflow, you can export your Zap runs as a CSV by following these steps:
If you have any questions on how to do this, the best thing to do is to contact the Support Team using the Get Help form. They will be able to look at the data in your Zaps with you and can advise you on the best way forward.
I am currently having the same error. Just started appearing 3 days ago.
I have tried reconnecting to Pardot using a different account, but as soon as I try to connect I get the following “error=invalid_client_id&error_description=client%20identifier%20invalid”
Same issue here. At $499/month you would assume this service would have better uptime. This is the 4th issue that we have encountered with Zapier and Pardot and by far the longest it’s taken to resolve. I am hoping now that the holiday long weekend is over, they will fix whatever they broke.
Same issue, also started this past weekend, it says my account connection is expired but when I try to reconnect I am hit the error message: error=invalid_client_id&error_description=client%20identifier%20invalid
First of all, I know that this bug is having a huge impact on you all and I’m sorry that it’s so disruptive.
While I don’t have an estimate of when this will be resolved, it’s the number one priority for the team that handles the Pardot integration at Zapier and we’re actively working to get things resolved as soon as possible. Either myself or one of my Zapier teammates will post here again when we have an update.
