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Missing leads from Facebook to Keap (Infusionsoft)

  • 13 February 2022
  • 1 reply

Hello All, 

We are spending a lot of money getting leads from FB but most of the leads are getting registered in Keap (Infusionsoft). As a result we are not able to capture those leads. 

It doesn’t even show any error in Zapier. We have plenty of Tasks in our account. 

We have contacted various experts but no positive result. 

Can anyone help here?


Best answer by Danvers 21 February 2022, 11:44

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Hi @Karansingh

You mentioned that there aren’t any errors in the Zap history, when you look at the Zap history can you see all the leads that you would expect there or are there less Zap runs that you’ve had leads?


When Facebook Lead Ads hits an error, it’s often in the trigger step, which means that the Zap doesn’t start so you wont see any errors in the Zap history. The most common reason for these type of errors is a permission setting in Facebook Lead Ads. 


If you haven’t already, I’d recommend taking a look at these two help guides:

How to Get Started with Facebook Lead Ads

Common problems with Facebook Lead Ads


They detail the different permissions that Zapier needs to connect to Facebook and offer some troubleshooting tips. I hope that helps!