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Why isn't HIPAA compliance supported?



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Userlevel 7
Badge +12

Thanks for your message @Nicolette I’ve let our team know that you would like to see Zapier become HIPAA compliant.

I'd also like to add my vote...

Userlevel 7
Badge +11

Hi @John123!

I’ve added your vote for this request as well!

Please add my vote as well. Thank you!

Hi - please add my vote as well. Healthcare has been transitioning to be more virtual but has RAPIDLY accelerated since COVID. Companies that support the healthcare industry want to easily connect to the tools used by everyone else out there who doesn’t need to maintain HIPAA compliance...without dedicating internal developer resources. Zapier becoming HIPAA compliant would be a huge benefit.

Userlevel 7
Badge +8

@jeffbonasso-ambifi thank you for sharing your specific use case and context. I have included this information and added you to this request. 

We are working on integrating into Zapier and have been embedded the last 18 months in one of the largest, most respected healthcare systems validating numerous use cases. There definitely is a change going on in healthcare with things like SMART on FHIR and having a platform like Zapier accessible in this environment will add enormous value to both the healthcare system and Zapier. Please add my vote. 

Userlevel 7
Badge +11

Hi @lawbarker!

I’ve added your voice to that request as well! 

Can you add my vote as well? I’m a huge fan of Zapier, but the lack of HIPAA compliance creates a major barrier to us using it in any significant way. 

Thanks!

Userlevel 7
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Hi @Ricardo111!

Totally understand where you (and the others above) are coming from and I’ve added you to the list of folks looking for HIPAA compliance. I added your exact feedback for the product team to review :)

 

I agree, tray io is Hipaa compliant but doesn’t have as many connectors,

Microsoft flow ditto - and I love what that platform and connectors can do!

Zapier needs to look at the competition and invest in HIPAA compliance or they will lose out. It has more connectors at present but lack of HIPAA means it can’t be used for many businesses.

Userlevel 7
Badge +8

@LeahtheHealthcareOBM I have added your vote!

I would like to be added to that vote as well too. Thank you.

Userlevel 7
Badge +12

Hi @IHC_IT - thanks for your message, I’ve added your vote for that 🙂

Please add my vote for Zapier setting up a process to becoming HIPAA compliant.

Userlevel 7
Badge +8

Hi @Chris Topinka - I have added your vote! You will be contacted via email should we have an update. 

Let us know if you have any additional questions!

How do I add my vote?

Userlevel 7
Badge +11

Mod Edit: 03-21-2022


Hi @kbeisly!

I see that you’ve found Zapier’s official public-facing statement on data privacy. It’s definitely something that other users have asked for, and I’ve added your vote for it. I don’t have anything resembling a timeline for if/when that will be supported, however. 

As @ForYourIT pointed out, we do take the security of your data seriously. On that same page that you linked to, you can see some of the technical details. But we can not claim HIPAA compliance, since the use of regulated healthcare and medical data like HIPAA is not supported on Zapier. You can read more about this information here: Can I use Zapier with healthcare/medical data? And/or, will you sign my company’s BAA?

Userlevel 7
Badge +7

Even though Zapier doesn’t claim HIPAA compliance, they secure the system very well and with their best effort. They do not claim this probably because that would mean they would have to deal with certain certificates, audits, whatever.

Because of that, it’s completely your choice and actions to making it “HIPAA” compliant with policies of usage you setup yourself. I don’t have experience with HIPAA, but this would be your own choice.

Maybe @Danvers can say if something like this is on the feature request list.

~Bjorn