About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Apps Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

SurveyMonkey integration - missing basic fields but custom metadata is present

  • 4 August 2021
  • 5 replies
  • 121 views
bubba198
Userlevel 2
Badge +1

Hi everyone,

I have a paid SM account. Integration with Zapier was super easy. However the issue is that the standard fields are not being passed by the integration. I just need First Name, Last Name and e-mail address which are mot defensively present in the SM recipients list. The interesting thing is that all custom fields from the SM recipient list ARE passed fine onto Zapier. 

 

I need the most basic, stock fields passed but I get blanks as you can see below:

 

The recipients list is properly populated in SurveyMonkey just fine, see below:

 

 

Boyan
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @bubba198 

The Email or Name Fields Are Empty

SurveyMonkey responses have three default fields, Email, First Name, and Last Name. Those will only be populated from your SurveyMonkey address book if you are using an email collector. If you have a question on your survey that asks for their name or email, use the Responses field for that question when you match up the fields.

 

Some Fields Not Appearing

Do your fields have exactly the same name? If you have more than one question that is exactly the same, we will only see one of those. To resolve this you will need to make sure all of your questions on your survey are unique. If they are and you are still having some trouble, please don't hesitate to get in touch, we're happy to help!

 

Respondent ID Is the Only Appearing Field

If your Survey responses fields are not showing up when you are setting up your Zap, you might need to submit or refresh some sample data.

To fix this, simply submit a brand new survey response and fill in an answer for every single question. Once you have submitted that, head back to your Zap and you should then be able to find these.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
bubba198
Userlevel 2
Badge +1

Thank you. I AM expecting this info from SurveyMonkey address book and I am using an email collector so all prerequisites are met.

I am NOT collecting these in the survey so just as you pointed out - they should populate but they do not?

Boyan
Troy Tessalone
Userlevel 7
Badge +14

@bubba198 

May make sense to open a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Troy Tessalone
Userlevel 7
Badge +14

@bubba198 

Did you try submitting another test and pull thru new test values on the trigger step?

https://zapier.com/help/create/basics/change-the-test-data-in-your-zap-trigger

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
bubba198
Userlevel 2
Badge +1

@Troy Tessalone have not but given the anomaly I am seeing that’s a good suggestion, I will blow the entire survey, collector, etc and do it from scratch! Will report back once results are in

Boyan

Hi, my name is Elizabeth Snowdon. I’m a user researcher at Zapier. We want to talk to Zapier customers who are also evaluating or using Make/Integromat. This research will enable us to discover opportunities to improve Zapier’s core workflow.

Fill out the short survey below, and if you’re qualified, we will contact you to schedule a 30-minute interview. Those scheduled for an interview will be provided a gift card for your time.

Take short survey

Terms & Conditions