Hi there -
I’m trying to connect RingCentral into my CRM to show call data. I’m encountering a hiccup testing my connection to RC.
We’re a new RC customer. There’s only a few calls in there. My account is a SuperAdmin w/o an extension.
I’m trying to take call logs of our two remote salespeople and append that into our CRM. I’m not concerned about connecting via Zap whatsoever, as I’ve connected tons of Zaps.
I successfully connected my account to Zapier, and went to test a Zap of a call ending in RC. When I test the Zap, I get this message:
We couldn’t find a call
Create a new call in your RingCentral account and test your trigger again.
If I click on the call log in RC, I see calls in there. I cannot figure out why it wont detect the call.
Is it because I am a SuperAdmin, and it’s only looking for calls on my account? I’ve tried searching for a solution on this and nothing is out there.
The only thing I was thinking was to get the credentials of our two sales people and login as them as a connection on Zapier and test that way. I really hope that is not the only way to make this work, as a simple password change from them will break the zap. RC’s support does not seem to understand integrations, so any assistance owuld be wonderful!