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Best answer

Pinterest account is "expired". I can't reconnect it.

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

46 replies

C
Userlevel 1

Hi, I’ve got the same problem here.

I also use a zapier subscription… Not really what I expected...Nice UI but this experience just kills it for me….

AndrewJDavison_Luhhu
Userlevel 7
Badge +10

@avrfun 

I'm going to flag this post for the Zapier Community Team. They should have more insight on this and can escalate to the support team if needed.

Sit tight, and someone will contact you soon.

We're Zapier Certified Experts - we help businesses do cool stuff with automation | www.luhhu.com
Liz_Roberts
Userlevel 7
Badge +8

@PJ_Decoster so sorry you are running into this error! I have added you as an impacted user so that you will receive communication via email with updates. 

steph.n
Userlevel 7
Badge +8

Hello everyone! Here’s an update from Lars:

On October 29, we sent an email regarding the Pinterest integration outage due to changes in Pinterest's API. We've since updated the Pinterest app, which is now available for use in Zaps.

As part of getting the integration back up and running, the updated Pinterest app is now a premium app and will not be available to users on our Free plan.

What you need to do:
1. Go to My Apps and reconnect your Pinterest account(s).
2. Turn on your Zaps that use the Pinterest app.

You can also watch a 30-second walkthrough of the steps above.

We appreciate your patience while we worked to update the Pinterest app and make it available to our users again. If you have questions or need help with your Zaps, please don't hesitate to reach out to our support team.

Best regards,
Lars

Liz_Roberts
Userlevel 7
Badge +8

Hi @Caradhras ,

Sorry you are encountering this error- I know that is frustrating. I have added you to this issue so that you will be notified when there is an update.

steph.n
Userlevel 7
Badge +8

Hey @zaxarov and @avrfun - I see that KC from Zapier Support replied back to you. Could you please let me know if you have a Pro/Business Pinterest account linked to your personal one? If so, you will need to create a separate pro account to be able to connect it to Zapier.

If this isn't the case, it looks like you may be running into a bug we are tracking. We've seen a spike in the number of these errors. However, that seems to have been intermittent and it looks like Pinterest servers are getting back to normal now. Please let me know if this is the case and I'll add you on the list of affected users. You will receive an update as soon as this is fixed.
 

Please let us know!

C
Userlevel 1

I’m going to cancel my subscription in the meanwhile until this gets fixed.

Please make a good arrangement with the pinterest team.

Good luck with debugging.

C

I’m having the exact same problem. My Pinterest account is a business account I created separate, why is this happening? My Pinterest account is not suspended and when I try to connect it to Zapier I get the error message that the account expired. Can someone help me??

Liz_Roberts
Userlevel 7
Badge +8

Hi @zaxarov ,

Thanks for reaching out- sorry you are running into this error here!

I see you are working with Support on this issue, so I will let them dig in and troubleshoot. Please let us know if you have any additional questions!

I

Even I am facing same problem.

When I started for couple of weeks it was working fine, now I am facing same error

V

Notify me too, please.

A

Hey. I still have trouble connecting to Pinterest through Zapier (paid account). Everything worked well for a few minutes, and now the already known message appears again (This account is expired).  I've made 8 calls from different Zaps at the stage of their creation. Pinterest informed me that the account I logged in with isn't suspended. I am desperate because I can't work. I'm struggling with the issue all the time. I tried to connect through other accounts but to no avail. I think I have to give up. Kind regards. Avrfun.

steph.n
Userlevel 7
Badge +8

Hey @Jaykay - It’s been a while, and I wanted to check to see if this issue is still persisting for you? We haven’t found any new updates or changes, but we wanted to see if you were still experiencing this same issue. 

U

Notify me too .. this app meet not the requirements of an Zapier App.

 

If I´m not already signed in with my browser .. I get an error message “Authentification error” but normaly I should prompted to log me in.

J

Facing the exact same issue here too. However in my case it's a personal pinterest account which worked perfectly when testing. Now when the time came to go live, it refuses to connect no matter how many times I try to reconnect it. Account's working fine in app and on browser. To be really honest, it does not paint a good picture for someone who came to the platform first time to test it's capabilities. Hope this resolves soon.

S
Userlevel 1

The following people have been added to the list of affected users and will be notified when this is resolved: @dippydyes @Fanì @Rusli645 @tabletoppm @mathccc @cheerio @Marnick @OrenY @allterrain 

So sorry for the inconvenience, and thanks for your patience as we work to resolve this.

Please add me to the list for notification when the issue is resolved: soonerchick14@gmail.com

J

Hi @steph.n ,

Thank you for responding.

Hope you are doing well.

Quoting from the site:

Effective April 29 2020, all unapproved apps can only make 1 call / hour against the developer API. Each approved app (with a unique appID) can make 100 calls / day for each unique user token. Both windows of time are sliding windows. If you hit your rate limit, you'll have to wait a minimum of 1 hour to get a few more requests.

 

In my case Pinterest was accessed (zapped?) only once via Zapier which was successful in the morning. It was late in the night (more than 10 hour delay) when we tried to activate the zap that we started facing the issue and it is yet to resolve. I believe it should be closer to 24 hours now but the Pinterest account is still not connecting.

 Please do look into this as I believe what you are suggesting is not the case here.

 

S

Hi,

I also encounter the “You have exceeded you rate limit” problem after very moderate usage. Any solution in sight?

T

The following people have been added to the list of affected users and will be notified when this is resolved: @dippydyes @Fanì @Rusli645 @tabletoppm @mathccc @cheerio @Marnick @OrenY @allterrain 

So sorry for the inconvenience, and thanks for your patience as we work to resolve this.


Add me to that list, please :)

M
Userlevel 1

This is still happening. If you go back to the link page and try to relink you will see that it fails, and shows this message. Looks like Zapier as a platform needs to get special privileges from Pinterest otherwise it will be useless as the more users use the integration the sooner API thresholds are met in the morning. 

 

A

+1 more user with this issue!

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