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Pardot "Find or Create Prospect" sometimes not returning Prospect ID

  • 19 March 2021
  • 6 replies
  • 348 views

Userlevel 1

Hello - I’m having trouble running a couple Zaps that integrate Shopify with Pardot. 

While the zaps have successfully run hundreds of times, I am also seeing dozens of errors because there is no ID value after a “Find or Create” action, and the subsequent “Update Prospect” action fails. 

A spot-check of Pardot indicates these are all existing Prospects. 

 

Has anyone encountered this issue?

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Best answer by Troy Tessalone 19 March 2021, 18:48

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6 replies

Userlevel 1

@Troy Tessalone  Thanks for your help!  

Userlevel 7
Badge +14

@RuarriS 

Thanks for sharing those screenshots and additional.

Based on your screenshots this may be a bug.

I suggest opening a ticket with Zapier Support here so they can dig in deeper to troubleshoot: https://zapier.com/app/get-help

Userlevel 1

It’s pretty basic - just the few values set that are visible in the screenshot

 

 

Userlevel 7
Badge +14

@RuarriS 

How is that step currently configured?

Perhaps you can provide screenshots of those settings.

Userlevel 1

Thanks for your response.

 

The Data In values look consistent, but here’s what a Data Out looks like on a failure. This prospect does exist in Pardot. 

 

Userlevel 7
Badge +14

Hi @RuarriS 

Best initial way to troubleshoot is to look thru examples of the Zap Runs history details (see the DATA IN/OUT for each step) for both successful and unsuccessful instances to see if you can isolate what may be causing the error.