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I haven't received a response to my support request.

  • 15 August 2022
  • 5 replies
  • 32 views

I have sent the same support request half-a-dozen times over a week or so and still haven’t received a response. Nothing in my spam folder 🤷‍♂️

It’s a lot of money per month to receive no support!

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Best answer by Jaytown 16 August 2022, 02:32

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5 replies

Badge +3

Hi @Jaytown,

Thank you for posting in the Zapier Community! Happy to help here. 

The Zapier Support team does our best to reply quickly to all of our customers, but please note that it can take up to a day (24 hours) to receive a response depending on our queue volume! 

I took a peek at your Support requests and one of our awesome teammate replies to your requests last week on Wednesday and then another one on Friday. Could you please check if you have received email responses from one of our Support people? 

Please let me know how it goes!

Thanks EJR. I can’t find any response. I have checked my spam folder as well. 

Is there a special support email address that they use? 

Zapier sends so many emails, it is really hard to identify a support one.

Userlevel 3
Badge +3

Hey @Jaytown 

Our replies will be coming from help@zapier.zendesk.com

Could you run a search in your emails to see if you can track those down?

If you can't find them let me know and we will investigate!

Looks like Hubspot was filtering these messages. I have responded directly from the email provider. Thanks.

Userlevel 3
Badge +3

@Jaytown Phew! Glad to hear this is sorted!

I am sure support will be able to help you out now you can reply to us!