How do I update Pardot Prospect without changing the campaign?

  • 13 April 2022
  • 3 replies

QUESTION: Does anyone know of there is a workaround so Pardot Prospect Campaign is not updated by Zapier for matching/existing Prospects?

DETAILS: I have a Pardot Zaps that searches for an existing Prospect in Pardot, and if a match is found, update the prospect.  And if a match is not found, create a new Prospect.

When a Prospect is matched, and the Prospect is to be updated, the UI forces you to pick a Campaign or uses the oldest campaign it find.  

In Pardot, it is important for the Campaign to NOT be updated in matched Prospects.  Campaign in Pardot is a measure of First Touch.  But Zapier seems to have no option but to overwrite the Campaign.

ZAP:  The specific zap is an ON24 to Pardot Zap for Registrants (and a matching one for Attendees).



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3 replies

Hi Christina,


Yes, I am still looking for support on this.  Haven’t received a response from support.

Userlevel 7
Badge +9

Hiya @bkeith! Just wanted to check in and see if you were still looking for some help with this?

I can see you’re currently chatting with my friends in support as well. Definitely keep us posted if ya’ll are able to come to a solution together! We’d love to know. 🤗

Userlevel 7
Badge +9

Oh no, @bkeith! Sorry to hear that.

I took a quick peek and can see they did send a respond on the 12th. If you're not seeing a response, I recommend checking your spam/junk folder in case it’s ended up there by an overzealous filter. If it's not there it might be worth searching your whole email inbox for emails ending in ‘’.

Here’s also a quick write up on other steps to consider:

Hope that helps! 🙂