I’m trying to track SMS opt outs from Twilio into ActiveCampaign. I already connected Twilio into a Zap, and listens if the number has received an SMS. I’ve added a step that checks if the SMS only has the content ‘STOP’
What I’m having trouble with is matching a number to an existing contact in ActiveCampaign, since when trying to find a contact you either need a Contact ID or email address, and neither are in the SMS info. Just the number of the sender.
I was hoping to use Find then Update a Contact Task in ActiveCampaign to update so I could do a lot with it within AC. Since I can create a Contact Task in a separate setup. But there’s no way to complete the task using the step, or within ActiveCampaign.
Is there a way to do what I want to do without using the Find/Update a Deal Task instead?
Best answer by christina.dView original
The ActiveCampaign Find Contact only supports searching by Email or ID.
To search by Phone, you’d have to use the AC API: https://developers.activecampaign.com/reference/list-all-contacts
App APIs can be used in Zaps with the Webhooks app as an action step: https://zapier.com/apps/webhook/help
OR you can maintain a lookup table to search by Phone to get the Email or AC ID.
Heya friends! I wanted to swing by and confirm a lot of what Troy’s mentioned already here along with some bits mentioned in the support ticket that was opened:
We’ll also be sure to keep this topic updated if and when this gets implemented.
Thanks for flagging this in community,