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Best answer

Having issue trying to connect company branded Jotforms

  • July 30, 2021
  • 6 replies
  • 83 views
M

Hello,

I seem to have an issue trying to log into the Jotforms within Zapier. When I try to create the link it presents me to a general Jotform login which is standard. The rub here is that I need to link it to a company jotform page. Is there a way for I can “tell” the zap to go to our company jotform page instead of the general one? If not would I have to use webhooks? Please advise.

Thank you.

Best answer by Troy Tessalone

Hi @patrickp 

About the JotForm Integration

  • Admin/owner permissions: Sub-user accounts can run into permissions errors with fetching data and it may be necessary to get access to the main account. European users will need to select "Yes" when asked "Do you use European Datacentres?" while connecting their accounts.
  • Paid/versioned account: Free JotForm accounts are limited to 1,000 API requests per day. Paid JotForm accounts are limited to 10,000 API requests per day. "Company", "branded", or enterprise domains (i.e. yourcompanyname.jotform.com) are not supported.

 

Webhooks would be the workaround to use: https://www.jotform.com/help/245-how-to-setup-a-webhook-with-jotform

Webhooks: https://zapier.com/apps/webhook/integrations

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34031 replies
  • Answer
  • July 30, 2021

Hi @patrickp 

About the JotForm Integration

  • Admin/owner permissions: Sub-user accounts can run into permissions errors with fetching data and it may be necessary to get access to the main account. European users will need to select "Yes" when asked "Do you use European Datacentres?" while connecting their accounts.
  • Paid/versioned account: Free JotForm accounts are limited to 1,000 API requests per day. Paid JotForm accounts are limited to 10,000 API requests per day. "Company", "branded", or enterprise domains (i.e. yourcompanyname.jotform.com) are not supported.

 

Webhooks would be the workaround to use: https://www.jotform.com/help/245-how-to-setup-a-webhook-with-jotform

Webhooks: https://zapier.com/apps/webhook/integrations

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
M
  • mowbrayzapBeginner
  • Author
  • Beginner
  • 1 reply
  • July 30, 2021

Hello Troy,

Thank you for the answer! I was afraid the branded not being supported would be the case. 

 

 

nicksimard
Forum|alt.badge.img+11
  • nicksimardZapier Staff
  • Zapier Staff
  • 2115 replies
  • August 3, 2021

Hi @patrickp!

I’ve added you to an existing request for this feature. This lets the team know how many folks are interested and also that we’ll send you an email when there's an update.

K
  • kmartin7255Beginner
  • Beginner
  • 2 replies
  • August 30, 2021

Same issue!

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9676 replies
  • August 31, 2021

Hey @kmartin7255!

I’ve added your vote to that feature request as well. I don’t have an ETA on when it will be sorted but we’ll be in touch by email as soon as branded/Company/enterprise accounts are supported! :)

K
  • kmartin7255Beginner
  • Beginner
  • 2 replies
  • August 31, 2021

@SamB @mowbrayzap Iactually reached out to JotForm Enterprise support and there is a fix.

There is a slightly different connector used for Zapier on Enterprise. In order to use Zapier with your Enterprise forms, email enterprise-support@jotform.com and they will send you and invitation and email instructions to get started. 

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