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Best answer

Gravity Forms Connection error

  • 11 March 2021
  • 68 replies
  • 11189 views
Show first post
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

68 replies

J
Badge

Gravity Forms responded to me and said that they have NOT received communication on some of these issues. This makes it very confusing and hard to discern.  They’ve done some tests on their end, which passed, and told me that some of these problems are on Zapier’s end.  However, Zapier is not providing any details, test results, etc. 

J

Hello,

I am having the same problem and would like to receive an update on when and how the issue is resolved.

Thank you!

H

Hi I have one Zap connected and running to one gravity form, I tried to connect a second one but now I am getting the “Invalid base URL” error message. It’s very important and urgent for us to fix this and connect both forms. Please let me know what can I do to fix it. Thank you in advance. 

A
Userlevel 1

Hi, Please add me to the list and let me know when the issue is resolved. Thanks!

steph.n
Userlevel 7
Badge +8

Hi @BarVision - I’ve added you to this issue. You’ll be contacted via email if we have an update to share. Thanks!

B

Hi, I’d also like updates on this issue. I’m looking to add a new form as soon as possible. Thank you!

nicksimard
Userlevel 7
Badge +11

Hi @ibro and @ryan_blip!

I’ve added you to the issue as well, so you’ll be updated when it’s resolved.

I

I’m encountering this issue as well. How do I sign up for updates?  @nicksimard 

H
Userlevel 1

This might not work for you, because in my case my wordpress site is using Sitelock, which is pointing the domain to their CDN, and their firewall was blocking the connection. I went onto Sitelock’s support chat, and got them to whitelist the user agent name, which is literally ‘Zapier’ - and now it’s working. So the firewall will scan all API requests with the user agent name Zapier and let those ones through.

Not sure if that’s your case scenario - but worked for me

H
Userlevel 1

I posted a reply about how I fixed mine - it was to do with my site using Sitelock CDN that was blocking the API, but not sure where the reply has gone

R
Userlevel 1

Also having this issue, need this fixed as soon as possible.

H
Userlevel 1

Hello, 

I seemed to have fixed my issue. It turned out that I was getting invalid URL notifications because my wordpress site was pointing to a CDN used by Sitelock, who we use for extra security, and Sitelock were blocking the API. It was a bit of a mess for Sitelock whitelist the Zapier IPs as they use AWS and there’s hundreds of them, and could change in the future, and it let me set up the Zap, but wasn’t pulling the data through. In the end the actual fix was easy: get Sitelock to whitelist the ‘user agent’ for the API, which is literally just “Zapier”. Not sure if that will work for others, but it worked for me. 

Cheers

nicksimard
Userlevel 7
Badge +11

Hey @hdav and @Hottest DOg!

I’ve added you both to this bug report so when it gets resolved you’ll be notified via email. I see comments from the Gravity Forms teams saying that they’re looking into this. I suspect (and hope) it won’t be too much longer before this one’s fixed :)

H

Hello.

I seem to be hitting the same issue with the authentication failed: Invalid Base URL.

I was able to connect gravity forms to automate.io without issue so I suspect the issue is with zapier specifically.

H
Userlevel 1

Hi I am having the same issue.

 

authentication failed: Invalid Base URL.

 

I cannot connect the two.

 

So at the moment is it not possible to use Gravity Forms and Zapier?

nicksimard
Userlevel 7
Badge +11

Hi @Eyal!

Happy to see that you’ve reached out to our Support team and they’ve helped you out with this. 

For anyone else who finds this thread, here’s what Support had to say:

Invalid Base URL error looks to be a bug with this app. The good news is you're not the first user to report this problem and it's on our radar. I’ve added your name to this issue which does the following:

  • Re-raises the request with the dev team
  • Gives us a place to track users affected
  • Reminds us to notify you once this become available


I don’t have an ETA of when or if this will happen, but we will definitely email you when this is fixed! Keep an eye out for our Zapier Updates in your inbox.

It may be best to reach out to them if you run into this error, since it may not always be the case that it’s related to this bug.

E

Yes, on other sites is work well.

robschmidt
Userlevel 7
Badge +9

Hi @Eyal,

Are you following this official walkthrough? https://zapier.com/help/doc/how-get-started-gravity-forms

 

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