Best answer

Gmail > ActiveCampaign: Record emails from the same sender

  • 25 January 2023
  • 4 replies

Userlevel 1

I’ve set up a Zap between Gmail and ActiveCampaign. When a new email comes in, it will create a new Contact in ActiveCampaign. I have created a custom field in AC to show the email body. 

However, if the same sender sends a second email, that custom field will update with the second email body, and the first one will be lost. 

How can I get around this? I want to keep a record of all emails that are sent, so that the Contact profile in AC is updated each time, but nothing is replaced.




Best answer by Troy Tessalone 25 January 2023, 23:41

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4 replies

Userlevel 7
Badge +14

Hi @Kate4604 

Good question.

You’d be better served by using a Note in AC, using these Zap actions:


Userlevel 1

Thank you!


Userlevel 7
Badge +11

Hi there @Kate4604! 👋

I just wanted to double-check whether you were you able to solve this using Troy’s suggestion. Did adding a note to the contacts work well for you here? Keen to make sure you’re all set! 

Userlevel 1

Yes - thanks Sam!