I am having trouble trying to connect the tickets created in Azure Dev Ops to Accounts in to Accounts in Salesforce. After speaking with Salesforce, they recommended that I use “Cases” to do this. My Trigger item would be “New Work Item in Azure DevOps” and my action item would be “Create Record in Salesforce”
However, whenever I try to link the Account field in Salesforce to my client name in Azure Dev Ops via the “Custom” option, I get an error of “Could not create record of the "Case" object: Account ID: id value of incorrect type: Meadville”. The name of the account in Salesforce is the exact same as the account name in Azure Dev Ops. Every other field seems to work except for this one. Any suggestions?
Best answer by Troy TessaloneView original