About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • Can you convert missed calls into leads using API (without expensive VoIP software)?
Best answer

Can you convert missed calls into leads using API (without expensive VoIP software)?

H
Userlevel 1

I’m looking for a way to process missed calls from our business and convert them into leads on Airtable, via Zapier.

Are there any apps that you can route a call to if no-one answers, and it will allow basic access to the API (date/time & number called from)?

I know you can do it through telephone/VoIP systems like RingCentral, but it’s too expensive and more than we need.

Thanks!

icon

Best answer by jesse 20 May 2022, 05:09

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

jesse
Userlevel 7
Badge +9

@Hyde ahh, bummer! I was really hoping we could use a voicemail email notification. 😔

If you’re not willing to switch to a VOIP app, the only other option I can think of would be to see if your missed call notifications could somehow tie into one of these notification apps: https://zapier.com/apps/categories/notifications

I’m not sure if this would actually work, though, and it might result in you still having to pay for an app. Otherwise, I think your best bet really is to choose a VOIP app to trigger this workflow. 

H
Userlevel 1

Hi @jesse thanks for response - yep, that’s right.

I see where you’re going with the email notification question… I’ve just set it up to auto-process voicemails from an email (using parser and google drive), so they’re added to our system. Unfortunately the phone provider doesn’t have a feature where you can get an email from a missed call (I just spoke to them to check).

Any other ideas??

jesse
Userlevel 7
Badge +9

@Hyde Interesting question! My instinct was going to be to direct you to a service like RingCentral or any of the Phone/SMS apps we support, here: https://zapier.com/apps/categories/phone

Is the issue that you don’t want to switch to a paid phone service and that you want to trigger off of missed calls from a regular business line? If so, do you receive any email notifications of those missed calls?

Let me know if I am on the right track here in understanding what you’re looking to do!

Terms & Conditions