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28254 Topics
MikeeM
MikeeMBeginner
asked in Troubleshooting
Stripe's New Payment trigger doesn't return a customer's email address.

I have a problem that I think is very easy to fix, but i can’t work it out. I’m adding a new Zap when someone completes a purchase in Stripe an email gets sent to a Mailerlite group, but when I get to the MailerLite step is always fails. I add in Customer Details Email as the data I want to capture but this always seems to be the error. Image attached. What am I doing wrong? I also first added my Mailerlite API when I was on the Classic version and now I’m on the new version, could the error be to do with that?Thanks 

6
Troy Tessalone
1 year ago
Be The GOAT
Be The GOATBeginner
asked in How Do I
How do I remove contacts from an ActiveCampaign automation if they sign up on Thinkific?

Hi there, I am using active campaign and thinkific for this.On Active campaign I have an automation set up and working but Id like to create a zap which removes people from that automation if they sign up on thinkific,I have tired to do that a couple times but none of them have worked so far. On the zap selections I tried the zap which works when customer create new profile and when they make a purchase of the course and also when they enrol on the course selected.Im not sure what else to do to get this to work, Thank you everyone.

3
SamB
Community Manager
1 year ago
S
Sigurdur130Beginner
asked in Troubleshooting
MailerLite error: Required field "Subscriber Group" (group_id) is missing

I manage students in Airtable and email them from Mailerlite, using Zapier to connect between the two. I have two Zaps: one to add students to a Mailerlite groups, and another to remove them.The Zap that is supposed to remove students from a group keeps triggering at the same time as the one that adds them (but it runs into an error, so thankfully no harm done: I just get an annoying amount of error emails from Zapier).The adding zap is watching a ‘time last edited’ field; the removing zap is watching a DIFFERENT ‘time last edited’ field. I’ve checked and double-checked: the removing ‘time last edited’ field is NOT updating. I tested and retested the Zap, but when testing it (correctly) can’t find the records it triggered and errored over just minutes ago.Any ideas?

6
ken.a
1 year ago
amontero
amonteroNew
asked in How Do I
Publish Alexa skill in Spanish

Zapier Alexa skill is not available on Spanish.I can't do any home automation :(

4
ken.a
1 year ago
cbridge
cbridgeNew
asked in How Do I
BNTouch CRM and Arive intergration

Is there an expert who has used zaps for the CRM BNTouch and Arive? If so can you respond to this, I would love to hire you or pick your brain!

2
SamB
Community Manager
1 year ago
I
Irina UnalBeginner
asked in Troubleshooting
I can't turn on my Zap

Hello, I built a zap for my client, tested it. All looks good, but I turn it on then update the page and can see that it is OFF again. I deleted connections and connected apps once again, but it didn’t work. Could you please help me to sort it out?Thanks.Kind regards, Irina Unal 

8
ken.a
1 year ago
NiceButTim
NiceButTimBeginner
asked in How Do I
Linking a WordPress form to a Salesforce custom object

Can this be done? If so, how?I can’t find any information on this, so any guidance would be most helpful.

9
ken.a
1 year ago
jeremiah
jeremiahNew
asked in How Do I
How can I install Zapier on my WordPress site running version 6.1.1 when the plugin says it hasn't been tested with the latest version of WordPress?

i need to get zapier on my wordpress. ive downloaded the plugin but it says that it has not been tested with the latest version of wordpress  which is ( version: 6.1.1 ) any advice for getting zapier on my wordpress site ? 

6
ken.a
1 year ago
sx_admin
sx_adminNew
asked in How Do I
Moodle User Profile custom fields not available in Zap

Hi,My Zap links Moodle with Salesforce. I’m using the “New Enrolled Student in a Course in Moodle” trigger and for the most part it works. I can create a new record in Salesforce with the student’s name and email address and the name of the course.However, I have three mandatory custom fields on the Moodle User profile, and I need these adding to the Salesforce record when the user enrols on a course. Unfortunately, I don’t see them in the list of Moodle fields available to me in the Zap editor. The mandatory fields are used to categorise reports in Salesforce, as they include things like the user’s role, department and specialisation.My fear is that they are not visible to the Zap because these fields exist in the user profile and are not passed to the course when the user registers? The Zap is only pulling in fields from the course?Any suggestions would be much appreciated!

2
sx_admin
1 year ago
QueryMate
QueryMateBeginner
asked in How Do I
How can I add more than one stage in sales process

Hello everyone,I am connecting Hubspot with Facebook and when I have to set up action section for Facebook, specifically Sales info → Stage in sales process, I can only add 1 stage. However, the documentation says: “Make sure to send all stages as they are updated, including the initial raw lead stage. We will use Hubspot's Lifecycle Stage property to represent this.” But as you can see in the image below, I only have one which is the same to the results of testing trigger section (hubspot) Could you please provide a solution? How can I add more stages?

3
SamB
Community Manager
1 year ago
oligo
oligoNew
asked in How Do I
How do I set dynamic vendor when creating expense in Quick Books Online?

I want to connect Airwallex to QuickBooks Online, when a new card transaction happens I want to create an Expense in my QBO account. When setting it up in Zapier I am being asked to select a Vendor in QuickBooks, but the vendor depends on the transaction. How can I add in an Expense but have it select the Vendor at the time the expense is added?

1
ken.a
1 year ago
Rubenntjeee
RubenntjeeeNew
posted in Troubleshooting
Typeform Zapier SendX

Im running into problems with my Zaps. Have connected Typeform <> Zapier <> SendX however, the pulling data from typeform goes accordingly and smoothly, there's a return error from zapier with “Bad Request” while i have connected all apps and API keys correctly.  

0
Rubenntjeee
1 year ago
grlb01
grlb01Beginner
asked in How Do I
Is the Starter plan enough for one Path and 5 Actions?

 I have a Zap like in the screenshot, with a total of 5 Actions and one Path (this one having 2 steps and 2 Actions per Step).Is the Starter plan enough for it?Because when i publish it i get a message inviting me to do 7-day trial of Enterprise, but i guess Starter is enough.Thanks

1
SamB
Community Manager
1 year ago
Pardot
PardotBeginner
asked in Troubleshooting
Pardot Send Email "Cannot read property ‘@attributes’ of undefined" error

Hi!We’re trying to set up a Zap that will send an HTML email from Pardot whenever a lead is generated by Linkedin. When adding the HTML email into Zapier, we are met with this error upon testing the Zap:“The email could not be sent to Pardot. Cannot read property ‘@attributes’ of undefined. The from email address is not recongized. Can you please help? 

5
Danvers
1 year ago
A
AngelsLedgersBeginner
asked in Code & Webhooks
QuickBooks to Google Sheets - no value in a field for python code to work

Hi,I have a zap when a bill is created in QuickBooks a copy of the details is put into a GoogleSheet. It captures Supplier Name Invoice number Date of Invoice Amount Project (via the customer field) - if there is more than 1 project (different line items) then I split the field to only take the first project value. I do this via Python code by zapier.My issue is when no Project is indicated the zap fails as there is no value. I get the issue File "<string>", line 8, in the_function KeyError: 'ProjectQBO' How do I get around this? I do not want to filter the zap as I still need the data to be sent but with nothing in the Project field 

0
A
1 year ago
R
rtourtelotNew
asked in Troubleshooting
Slack: Trigger for Bot Messages set to "No," but still getting a bot message loop

Hi, I’ve set up a Zap for whenever there’s a message posted to a Slack channel, a Clubhouse story is created (works great), and then a message posts back to the Slack thread (works great) to close the loop.My initial Slack action is set to Trigger for bot messages?: No, and the messages are indeed coming through as from a bot. The Zap, however, is triggering on these bot messages, creating an endless loop.The Zap is as follows: When a Slack message is posted in channel #bugs, (that isn’t a bot) Create a story in Clubhouse Then post a message back to the Slack thread using the timestamp.Initially this works great, and posts to the thread a single time. Then the loop starts and the 3rd part of the Zap starts posting into the main channel. Anyone dealt with this before? Any workarounds?

7
Danvers
1 year ago
antonyg
antonygBeginner
asked in Troubleshooting
monday.com error: The app returned "HomeError 404"

I am having issues using the Output from a previous step that uses the Replace function in a ‘Text in Formatter’ step. The Replace function appears to work correctly by removing “, default” from the end of a File URL. But when I try and use the output in a later step the Zap errors. It seems as though it is trying to use the original data and not the ouput. I’ve checked the step to ensure I am using the output and not the original data and so I’m puzzled as to why this is happening. This is the Replace function that appears to work fine by removing the “, default” text This is the Error which appears to use the original data instead of the output that I have selected This is the setup of the step that shows the data item selected I must be doing something wrong here, but can’t see it. Any help would be most appreciated.ThanksAntony

2
antonyg
1 year ago
sandria
sandriaBeginner
asked in How Do I
sending fax from email

when I receive email, I want to change it to a pdf and then send fax with pdf URL.It is important to change the email to pdf that has url, since the url of pdf is required to send the fax.

2
sandria
1 year ago
Phil H.
Phil H.New
asked in How Do I
New Order in Shopify to access course in Kajabi

Hello wonderful people, I’m new to Zapier and haven’t figured out yet whether this is possible to do:I have an online course in Kajabi and want to sell through my Shopify Store. So once a customer buys it in Shopify, I want them to be able to login to Kajabi and access the course. Is this possible to do? (or something close to it?)Thank you all in advance,- Phil

1
Troy Tessalone
1 year ago
PDF.co
PDF.co
asked in How Do I
How do I customize the email address field in Zapier's "New Inbound Email" feature?

Hi Everyone! I am using the Email by Zapier feature and use the New Inbound Email. In the Email Address field, I am adding my Work Email and my Gmail, but it is an invalid value! Is there someone can suggest how to customize the Email Address?  For Example: johndoe@zapiermail.com it is also an invalid value.

1
Troy Tessalone
1 year ago
hkntymz
hkntymzBeginner
asked in Troubleshooting
Salesforce error: Required field "Search Value" (searchValue) is missing.

Hi,I am creating a Zap between Salesforce and Google Sheets.I have 3 different user fields (primary facilitator, secondary facilitator, tertiary facilitator) on salesforce that I want to create a row with on Google Sheets when a new record is created on Salesforce. When I add a Find Record action to find the name of the primary facilitator and search by the ID of the primary facilitator field, I am having no problem but when I add another Find User Action to find the name of the second facilitator and test the action, it gives me the Failed to Find a Record in Salesforce Error, however, there is a field for the Second Facilitator and there is data in many records for that field.I did some research but couldn’t find an answer in the previous questions in the community. This is my first zap and any help would be much appreciated. Thank you!

1
Troy Tessalone
1 year ago
interim slc
interim slcBeginner
asked in Troubleshooting
DocuSign error: Could not create signature request, INVALID_USERNAME_FOR_RECIPIENT.

I created a Zap so when something happens it triggers Docusign to send documents to the recipient.  Every time I set up the zap and test it, it fires perfectly, but everytime after it’s published, I retest it and it fails with  this notice.  The username comes from the same source and again works during the test, so something seems to be glitching in Zapier not Docusign. DocuSign Could not create signature request: INVALID_USERNAME_FOR_RECIPIENT: The user name for the recipient is invalid. The user name is invalid for recipient email 

16
interim slc
1 year ago
G
Gene FNew
asked in Troubleshooting
Teamhood error when authenticating: Only absolute URLs are supported

I’m getting this eror trying to connect to Teamhood and authenticating. Please help  Gene

2
christina.d
1 year ago
jeremiah
jeremiahNew
posted in How Do I
zapier for open source wordpress versions

does zapier work for open source wordpress versions ? 

0
jeremiah
1 year ago
Driss
DrissNew
asked in How Do I
Salesforce object for Facebook Lead Ads

Hi everybodyPlease which salesforce object should i pick for facebook ads ( lead gen campaign ) ?

2
Brem
1 year ago
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