About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Get Help

Find answers to your questions. Ask the Community for help or hire someone to help you.

24984 Topics

O
ohmyworditsjustausernamewhatBeginner
asked in How Do I

Locked out of account

Has anyone gotten locked out of their business account? My co-worker emailed zapier asking for our business account to be associated with a different email address than it had been. Instead, zapier created a brand new account for the email with which she asked the account to be assocaited, and now she can’t access the business account from the old email it was associated with, for whatever reason. She can’t inquire on my behalf as the owner of the former email since she made the request that her email no longer be associated with the account. Ah!

4
O
1 year ago
A
aellcBeginner
asked in How Do I

Linking multiple records and updating them in Airtable to a single invoice

Currently when we make purchases online, our buyers are saving all invoices as a pdf into our google drive.  Our current zap is triggered by a new file in Google drive. When it finds the file name it looks up records with the order # saved as a pdf (a formula we combined order # and pdf). When the order numbers align it updates the record with the attachment of the invoice. We have run into a problem when we purchase multiple items from a single store all with the same order #. Only one record will get updated and the rest of the records do not get updated with an invoice photo. Is there some workaround so that all the records with the same order # all get the same invoice photo? Or any advice on another way to make this happen?

4
jesse
1 year ago
L
Lucas MichelBeginner
asked in How Do I

How can I trigger on Capsule for a tag update and not for a contact update overall?

Hi community, We are using Capsule as a CRM solution and Mailchimp as our emailing one.  For our nurturing campaign, we want to update Mailchimp contacts’ tags from Capsule. Example: Our commercial team using Capsule adds a tag “New customer” to a contact, we want to have the same tag automatically added on the same contact in Mailchimp. For now, we created a Zap which adds the New customer tag to Mailchimp through the trigger event “New or updated contact” on Capsule.The issue is that it adds the “New customer” tag for any update such as an email address change. How can we have a trigger on Capsule only for a tag update and not a contact update as a whole ?  Thanks a lot, 

4
christina.d
1 year ago
T
Tali GuetaNew
asked in How Do I

How do I trigger my Zap when an Intercom event is created?

Hi,I’m looking to create an automation that starts when an event is created in Intercom, however I don’t see this functionality in Zapier. Is there an option to request that it would be added? I’ve seen that it is available on automate.io.  Thanks!

4
SamB
Community Manager
2 months ago
R
Roman NosachevNew
asked in Code & Webhooks

Unable to get two dimensional array

Hi!I get something like this webhook request:<LoanPrograms> <LoanProgram> <Offers> <Offer> <InterestRate>5.25</InterestRate> <APR>5.362</APR> </Offer> <Offer> <InterestRate>5.499</InterestRate> <APR>5.521</APR> </Offer> <Offer> <InterestRate>5.7</InterestRate> <APR>5.521</APR> </Offer> </Offers> </LoanProgram> <LoanProgram> <Offers> <Offer> <InterestRate>3.75</InterestRate> <APR>5.362</APR> </Offer> <Offer> <InterestRate>3.75</InterestRate> <APR>5.521</APR> </Offer> </Offer

4
R
1 year ago
A
airelleBeginner
asked in How Do I

Use mail content to create Google document based on template

Hello,I would like to know how to create a Zap which would be triggered by applying a label on my Gmail account (ok for that trigger), and which would use the different datas in the email body to create a Google Document from template and populate the different field tags. Is there a way to achieve this ? I did not found how to use the different informations in the email body to populate the template… Thanks for your help,A.

4
Danvers
1 year ago
B
brianTNew
asked in How Do I

Integration of Pico with Viafoura?

I want to connect my pico crm with Viafoura using Zapier.When someone create account on pico, same account will be created for the user in Viafoura.Is it possible in Zapier?

4
jesse
1 year ago
A
Accounting BINew
asked in How Do I

Connect Google Drive (New File in Folder) with Bexio (Upload File to Inbox)

Hello,I am trying to send a PDF from a Google Drive folder to the Inbox of Bexio.Trigger:The connection from Google Drive to Zapier works. The file is found. (New File in Folder).Action:The connection to Bexio is also up. (Upload File to Inbox) But when I test now, I get an error code 400 Bad Request."Failed to create an inboxfileupload in bexio - file upload not successful: [object Object]".It seems that the Bexio server does not send any response.What can I do?

4
A
1 year ago
A
Amanda - Pool NationBeginner
asked in How Do I

How do I associate Specific Docusign agreements to specific collections after Shopify purchases?

Hello there.  Looking for help with this specific issue:I need a shipping agreement signed by customers who purchase certain products in my store.  It’s been working like this: New customer purchase via Shopify. Zapier tells DocuSign to send out my template to the customer for signature.That’s all fine, but I would really like to be able to ONLY send this form/agreement to people who buy products in a specific collection.  And would like to possibly set up a different form to go out for another collection.  I see that there are filters I can add to the end of my zap, but nothing looks like it will filter for collections.Any help or ideas would be greatly appreciated - I can’t find any way to contact Zapier support.Thanks!

4
Danvers
1 year ago
J
JoeGasperNew
asked in How Do I

Microsoft Outlook connector - not seeing new/renamed calendars

Using the Microsoft Outlook connector, we have a zap that creates events in an online Outlook mailbox. In the connector, we see the list of calendars in the mailbox from when the connector was first configured. Since then, we’ve added an additional calendar (also renamed one existing that is listed in the connector calendar selector), but we aren’t seeing any of the changes - the new calendar is not listed in the connector. We’ve waited 24+ hours, added a second connection to the same mailbox and tried setting Zap to use that one, but still just see the original set of calendars.Suggestions?Thanks.

4
jesse
1 year ago
P
pristine cleanBeginner
asked in Troubleshooting

ZenMaid stopped sending messages to OpenPhone

hey all,  so I have a zap that triggers anytime a new lead in my CRM was actioned… it sent a message via Open Phone saying that their quote was being actioned and to be on the lookout for an email. it worked fine for about a month and then stopped working. I have tried everything in the troubleshooting how tos to fix the problem. even recreated the entire zap but still no luck.  anyone ever have this happen? 

4
P
1 year ago
A
amltNew
asked in How Do I

When cell in a google sheet matches value, look up a file matching another value in that sheet row and move it (Google Drive)

I’m trying to set up a Zap and getting stuck. I have a Google Sheet with a “status” column. In Google Drive, we have files whose names match the values in the “Client” column on that same sheet. When “Status” changes to “Active,” I’d like to move the file that matches the Client column value. I’m struggling with how to set up the steps so that the zap will find the correct file. Any ideas?

4
jesse
1 year ago
D
dynamic3.0New
asked in Troubleshooting

Slack/google sheet/twitter error

So I have attempted to take a slack message that contains only a website URL to be put into a google sheet into two columns. {column A = Article title / column B = Website URL}. I have set this up to work and when testing through the Zapier program it works! but when the trigger is activated by itself not a test the Article title does not populate on the google sheet/ Tweet. I have messed with the options a lot but cannot figure out why this is happening.

4
Danvers
1 year ago
W
Wyatt EhrlichNew
asked in Troubleshooting

Unable to send email notifications to Salesforce owner for new Lead assignment.

I have a zap set up to create a new Lead in Salesforce.  The Assignment Rule is triggered correctly, assigning to the correct owner, however, no email notification is being sent to the owner notifying them of the new lead.I have read through similar discussions on Salesforce threads, but have been unable to make the necessary updates to the zap to accomplish this step:https://help.salesforce.com/articleView?id=000003781&type=1https://developer.salesforce.com/forums/?id=9060G0000005hjKQAQDoes anyone have insight on how to add EmailHeader.triggerUserEmail == true to a zap?Thanks,Wyatt

4
SamB
Community Manager
1 month ago
V
villalobosBeginner
asked in How Do I

Unable to load choices on trigger rule for WooCommerce Trigger

I connected my woocommerce account on my zapier but the trigger rule said unable to load choices 

4
Danvers
1 year ago
M
MaccBeginner
asked in How Do I

How do I evenly distribute leads from webforms to our team members?

Hi all,I’m needing to take responses from webforms for hot leads from one of our employees, and have those leads evenly distributed to my team of 5. For instance, if we had 3 new submissions, I would need one to go to each, and the next two team members without a new lead would be taken care of on the newest leads after that. Preferably a pattern of 1,2,3,4,5 for the incoming leads automatically. After this they’ll be assigned a task in Close.io and given ownership of the lead. Any advice would be appreciated! I have the rest figured out, just need to automate an even distribution. There won’t be any indicators on who gets what as far as state or area, just needs to be even numbers.Macc

4
M
1 year ago
L
LaritzaNew
asked in Troubleshooting

Unable to transfer my list of leads from Facebook Ads to kvCORE.

with my zap I want to pass the list of my leads coming from facebook ads to the kvcore platform and then in my google contacts, to keep my contacts stored.  but when I perform the action it does not transfer ANYTHING.

4
christina.d
1 year ago
S
salesconsultingBeginner
asked in How Do I

Inactivity on an account

Hi Zapier Community!  I’m trying to create a zap that works when there’s no activity in an account for example on social media or other apps for 4 days.  How can I create it? I know I have to use google sheets as a middle process but I don’t know how.  Thanks for the help! 

4
S
1 year ago
S
SBrownBeginner
asked in How Do I

RSS Feed from Microsoft To Do

I’m trying to create a zap that pulls Tasks created in Microsoft To Do into RSS by Zapier. I don’t think it’s working though.My end goal is to have the tasks show up in an RSS feed ticker app called Newsriver.I’ve placed the feed URL from zapier into the newsriver app, the app shows the zapier test item, but no data is pulling. Not sure how to figure out why no data is showing up. Any advice appreciated, thanks! 

4
T
1 year ago
Z
zap29550Beginner
asked in How Do I

How can I compare nulls with the filter?

I'm using the "Updated Organization" trigger from https://zapier.com/apps/channeltivity/integrations.A sample trigger has the following payload:id 7502preChanges logo_png_url__c: nullpostChanges logo_png_url__c: nullWhen I try to use a Filter to only continue if they’re different, it appears that it says the nulls are the same:  How can I compare the nulls to only proceed if they’re different?

4
Z
1 year ago
L
LeoFromATBeginner
asked in How Do I

Upgrade to replay zaps that won't work?

I've constantly been getting an email from Zapier saying that one of my Zaps didn't run through as it should. When I replay the zap, it works normally. I noticed there's an autoplay option for cases like this, so I don't have to waste my time manually replaying unsuccessful zaps.To my surprise, Zapier wants me to upgrade my plan to access this feature. What? So your product doesn't work as you promised and you ask me to pay more for your broken services? Autoplay should be the standard even for free plans, which is not my case.It's just outrageous that Zapier wants to profit from their incompetence. It's disrespectful to consumers.Come on, Zapier, review your abusive policies asap!

4
jesse
1 year ago
bubba198
bubba198Tinkerer
asked in Code & Webhooks

Write a Zapier function to return IMG binary data

Hi everyone,I would like to write a Zap which responds to GET requests - normal browser stuff; it will be an IMG SRC type of a thing but the Zap needs to do things like call an API; get an image returned (this is a QR code automaton use case) and then return that image back in response to the GET requestThe obvious reason for the Zap is that I want to obscure all the internal items such as API key, etcI can’t do web hooks since that method only returns text in a JSON form with the outcome of the GET call. There must be something else that I am missing.In summary; the Zap will accept the returned image from another external API and return that image as a response to the end point GET request - that’s what would hit the Zap Any ideas will be appreciatedThank youBoyan 

4
Danvers
1 year ago
S
SimRep EngineeringNew
asked in How Do I

Klaviyo profiles are not being updated when my Zap is on.

Hi!Last week I've done a customer survey and set up a Zap between Jotform and Klaviyo. Everything worked fine and I ended the survey. During data analysis I saw that I forgot to add some fields to my Zap. Now I've set up a new Zap with all the correct fields. I've ran the Zap again, and everything seems to work fine, but it doesn't update the profiles in Klaviyo. Last time it took 15 minutes to update. Now its been a few hours and still no updates. Anyone who knows how to fix this?

4
jesse
1 year ago
F
Felipe_2022New
asked in How Do I

How can I guarantee that Zapier always takes the last added data in Google Sheets?

I am trying to send automatic text messages using a spreadsheet and GOTO connect. My idea is that every time a contact is added in the last row a message is sent to the added phone with the added name.So far I have been successful only once, it seems to have problems choosing the phone number which should be the last one added.How can I guarantee that Zapier always takes that last added data in the spreadsheet?

4
T
1 year ago
G
GeminiBNew
asked in How Do I

Testing a Zap that won't effect your task count

Is there a way to test a Zap that is live and ready to go without paying for it? We are using Zapier to integrate Google events and a text message service and we would like to run several tests to confirm that everything is working as it should. We just want to make sure in the process, that we are not paying for every test we have.

4
G
1 year ago
Terms & Conditions