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Best answer

Zoho Books: "cannot read property ‘contact_id’ of undefined" error

  • 16 July 2021
  • 3 replies
  • 106 views
L

HI,

I get this error when trying to connect wix to zoho books.

I’m trying to create an invoice when a payment is entered in wix.

icon

Best answer by SamB 16 September 2021, 14:12

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

L

Please find screenshots attached.

6 Attachments
Wemakefuture
Userlevel 6
Badge +7

Hi @Luqman ,

I recommend contacting Zoho support about this, since it seems a lot of more people are having issues with this. I think that the API requires you to fill in a Full name + Surname in the “Customer Name”

You can also see this for reference: 

 

~Bjorn from Wemakefuture

https://www.wemakefuture.com/
SamB
Rank
Userlevel 7
Badge +11

Just wanted to follow up here as spotted @Luqman reached out to our Support team who were able to get further details on the cause of the error from the logs. In the logs they were seeing a message about the Zoho subscription having expired: 

"Your subscription of Zoho Books has expired. Please upgrade to a paid plan."
 
For anyone that’s running into the same “cannot read property ‘contact_id’ of undefined” error but is on a paid plan with Zoho, please contact the Support team via the Get Help form. They will be able to dig into the logs for your Zaps to investigate the error further. :)

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