I’m trying to connect Zendesk to JIRA to when a linked JIRA to Zendesk ticket is updated, the Zendesk ticket is also updated.
I’m specifically looking to update status and comments.
Can this be done?
Best answer by nicksimard
I checked the Update Ticket action for Zendesk and it does appear that those fields are available:
The first part of your Zap will require that the JIRA issue have the Zendesk ticket ID in a field, or that you use a Find Ticket step between your JIRA trigger and Zendesk action. If you need help with either of those, please let us know!