About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Zapier filter with Intercom 'Tag added' issue

  • 19 May 2020
  • 2 replies
  • 1607 views
K

I’ve set up a Zap that goes:

  • Intercom - tag added to conversation
  • Zapier filter - tag added to conversation in Intercom
  • Dovetail - create note in Dovetail

This was working fine a couple of weeks ago, but now I am trying to replicate this in a different Zap, and I cannot select “tag added to conversation in Intercom” as an option in the Zapier Filter, despite it being the first thing that appears in the dropdown. 

 

Any ideas?

Cheers,

Kelsey :) 

icon

Best answer by KelseyThomson 20 May 2020, 02:08

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

nicksimard
Userlevel 7
Badge +11

Hi @KelseyThomson!

What you’re showing in that screenshot refers to the first step itself:

 

In the filter step, you’d have to choose a particular field from the Tag Added to Conversation in Intercom trigger step. Is there a field that’s missing when you try to set this up in a different Zap?

K

I think I figured this out! There is a ‘tag added’ filter. I ended up just going through gmail, using the automatic emails that intercom sends when you have a conversation. Thanks :) 

Terms & Conditions