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Zapier does not fetch new folder from docusign

  • 16 February 2021
  • 4 replies
  • 28 views

Hello! I’m trying to connect Docusign and Salesforce, but for some reason new zaps do not fetch new folders from Docusign. Anyone can help to identify the reason? Thanks

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Best answer by Troy Tessalone 16 February 2021, 18:40

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4 replies

Userlevel 7
Badge +13

Hi @Anna K 

Can you confirm you’re using the DocuSign New Folder trigger?

FYI: The DocuSign triggers are NOT instant, so depending on your Zap plan, it can take from 1-15 minutes for the Zap to trigger.

Check your Zap Runs here: https://zapier.com/app/history/

Hi Troy, yes, I’m using the Docusign New Folder. And some time from creation of the folder has already passed, and it can’t find it on testing stage.

 

Userlevel 7
Badge +13

@Anna K 

Did you click the “Test Trigger” button?

Try hitting, “Skip Test” which should return a dummy record to use to configure the Zap.

Then try turning the Zap ON, creating a new folder, and checking the Zap Runs (https://zapier.com/app/history/) to see if the Zap triggers.

Userlevel 7
Badge +10

@Anna K 
Just checking in to see if you still need help with this?