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Why can’t I find data for New Reaction Added in Slack?

  • 17 April 2020
  • 1 reply
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Userlevel 1

I’m unable to find data for the New Reaction Added trigger on a new Zap I’m working on. I’ve tried using a custom reaction and a ‘standard emoji’, but neither are working. I’m testing by adding the reaction to messages in a public Slack channel, but I’m still not getting any test data (I get “We couldn’t find a reaction”), which I take to mean that if I skipped test and enabled the Zap, my Zap simply wouldn’t work :(.

 

 

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Best answer by Liz_Roberts 20 April 2020, 20:49

Hi @daniel_boon ,

Thanks for reaching out and sorry you are encountering this issue! You have stumbled upon a known bug within Slack which prevents test data from being returned when using the reaction emoji trigger. 

I've gone ahead and added you as an impacted user so that the app's technical team can look at it. This does the following:

  • Re-raises this issue with our dev team

  • Adds weight to the issue in our queue

  • Reminds us to update you once this is resolved

I don't have an ETA on when there might be a resolution, but you'll definitely be notified as soon as we hear back that it's been fixed.

In the meantime, some users have found that if they skip the testing step their Zap will trigger. Sorry we couldn’t be of more help but please do let us know if you have any further questions!

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Userlevel 7
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Hi @daniel_boon ,

Thanks for reaching out and sorry you are encountering this issue! You have stumbled upon a known bug within Slack which prevents test data from being returned when using the reaction emoji trigger. 

I've gone ahead and added you as an impacted user so that the app's technical team can look at it. This does the following:

  • Re-raises this issue with our dev team

  • Adds weight to the issue in our queue

  • Reminds us to update you once this is resolved

I don't have an ETA on when there might be a resolution, but you'll definitely be notified as soon as we hear back that it's been fixed.

In the meantime, some users have found that if they skip the testing step their Zap will trigger. Sorry we couldn’t be of more help but please do let us know if you have any further questions!