Question

When new EventBrite event is published the Zap is not creating event record in Salesforce NPSP with event details

  • 29 July 2021
  • 2 replies
  • 16 views

Hi All,

I’m new to Zappier so still learning. We are trying to creating an integration between Eventbrite and our Salesforce NPSP Test Org using Zappier. Basically what we want to happen is when a new event is published in Eventbrite an event record for that event should be created in Salesforce in our custom object ‘Training_Course__c’ which records training courses.

A Zap has been created already between Eventbrite and Salesforce and the connection has been tested successfully with an event record successfully created in Salesforce for a selected recent event that Zappier has found from Eventbrite.   See Below

 

 

 

 

 

However, when a new Eventbrite event is published the Zap is not creating  event records in Salesforce  with details of the new event record but keeps creating an event record with the details of test event Zappier found that was used for the Zap connection test. See below :

Is there something missing or an additional action that’s required? Any help or guidance would be greatly appreciated.

Jay


2 replies

Userlevel 7
Badge +11

Hi @redr 

Make sure to dynamically map the data points between Zap steps using the ‘Custom’ mapping option.

Article: https://zapier.com/help/create/basics/set-up-your-zap-action

Zap Basics: https://zapier.com/help/create/basics

Troy

 

Many thanks for the quick response, I’ll read the articles and try and map the data points.

 

Regards,

Jay

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