I’m having a bit of trouble with a sheets to intercom zap I could use some clarification on. I’m using a “search” action to find or create a new lead in intercom when a new row is added to my sheet. (via a native or google form)
My problem is I also want to update data in a column that gets modified at a later date. My team checks for missing profile information then adds what’s missing to this column which should be added to the existing lead as a custom attribute.
This worked fine with Create/Update a lead and doesn’t seem to now with the search function. Can someone clarify if Search or Create lead will also work on an updated spreadsheet row? Do I need to potentially create a 2nd zap to update the intercom profile when the row is updated?
(how will it find a match without creating duplicate?) (other columns may get edited so that’s not ideal) Just looking for direction while I wait for a Zapier team member to help.
Thank you for any help!
Best answer by Danvers
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