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Update Record in SugarCRM 7+ - add tag

  • 19 March 2021
  • 3 replies
  • 17 views

Userlevel 1

I would like to use the SugarCRM 7+ to add a tag to a contact.

I dont know in advance if that contact has any or multiple tags already, but I do know the contact ID.

When I use the Action “Update Record in SugarCRM 7+” - I dont see how to just add an tag to the existing tags. I can add my new tag, but the previous one(s) are deleted.

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Best answer by Mercology 19 March 2021, 10:02

@ProFlow Add a step to “Sugar CRM 7 - Find an existing record in any module you specify (Leads, Contacts, Tasks, etc.).” to get the existing Tags and then append the new on with the existing ones.

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Userlevel 4
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@ProFlow Add a step to “Sugar CRM 7 - Find an existing record in any module you specify (Leads, Contacts, Tasks, etc.).” to get the existing Tags and then append the new on with the existing ones.

Userlevel 1

Ah - ok - I thought I could update without having to find first - thanks for thepointers - all working now.

Userlevel 1

I think there is a bug with this now. 

I am trying to add a new tag, to a contact that might already have some tags.

https://www.screencast.com/t/MUx2Rxza3

This image shows the discrepancy.

 

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