Question

Twilio Interactive Reponse + Google Sheets

  • 17 January 2021
  • 2 replies
  • 19 views

I have a Twilio phone number where someone can call and provide some information using their voice.  Within Twilio, I’m using a “gather input” widget.  I would like that information to link to a Google Sheet (via Zapier), however, it doesn’t appear that Zapier allows me to pass information that was spoken/gathered on the phone call. This is disappointing if true. Any workarounds?


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2 replies

Userlevel 5
Badge +5

Hey @jkshilling,

I do not fully understand I think. You have the Twilio integration where the trigger can be “New Recording” (see here) and you have the possibility to use the web hooks offered by Twilio (see here) as an additional trigger in Zapier. What do you mean by that: “ it doesn’t appear that Zapier allows me to pass information that was spoken/gathered on the phone call”? Let me know what exactly you are trying to achieve here.

Userlevel 7
Badge +10

@jkshilling 
Just checking in to see if you still need help with this?