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Trying to connect Wordpress to Zapier, getting an "Error parsing response" error


Userlevel 2

Hi, I’m trying to connect Wordpress to Zapier. I’ve installed and activated the Zapier plugin to wordpress. I go to log in to my Wordpress on Zapier, and I get the following error:

 

We hit an error adding your new account

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

 

What can I do to fix this?

 

Thanks

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Best answer by Lars 13 May 2021, 23:10

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138 replies

Userlevel 1

Same over here, please add me to the list.

Hey @Supervision , jumping in here from Zapier support, it looks like this error is different from the original errors, which start with:

‘Error parsing response. We got: "<!doctype html> <html lang="en"> <head > <script>’. 

 

That said, for transparency I did want to call out that you are absolutely correct, and if others out there are having the specific error stating that the Zapier Wordpress Plugin is not activated, like shown here:


(view larger)

And you’ve already confirmed the plugin is both installed and activated, then a quick and usually easy fix is to ensure that when entering the URL for your Wordpress site, you’re including both https:// and www, ie like you mentioned: https://www.example.com
 

Thanks for pointing that out so that others can benefit while our team continues to work on fixing the error messages! 

Userlevel 1

I had this error. It got fixed by changing the Permalinks structure in WordPress.

 

Userlevel 7
Badge +10

MOD NOTE (5/13/2021)

As one of our astute Community members pointed out in a reply, changing permalinks should be approached with caution and consideration. The suggestion is offered as one thing that others have found to solve their problem. WP Explorer has a guide to changing permalinks without breaking your WordPress site.

Hi @Wahwah!

The error you shared usually pops up when a bad plugin was installed. For more information, take a look here: https://zapier.com/help/doc/common-problems-wordpress.

The best option is to disable recent plugins to see if you can get things to work. If that doesn’t help there’s something else you can try. Apparently the permalinks can sometimes cause trouble. To fix, switch the format to one other than the default:


6f92d197bd7f8d7dbfddfa13138be2b0.png
(view larger)

 

In your case, @jphorn, that error message does appear to match one that’s come up recently with a few users. We’ve got an issue logged on our end, and I have added you as an affected user. That way, when it’s solved you’ll receive an email notification. To be absolutely sure that it’s the same issue, your best bet will be to contact our Support team here, as they’ll be able to dig into your account and detailed logs to see if everything lines up.

Userlevel 1

Wait a moment, I just added the service (www) and IT WORKED for me! :sunglasses:

so instead of https://example.com type

https://www.example.com!


Cheers,
Supervison

Userlevel 7
Badge +10

@SteveFree I wanted to thank you for the post you wrote, especially the part about changing permalinks. You’re correct that offering that as a solution without mentioning the risks/considerations was not the best choice on my part.

I’ve added a note to that reply including a link to an article explaining permalinks and how to change them without breaking one’s website. 

 

Userlevel 7
Badge +11

Hi - @Miriamros from the error message that you shared it looks like you’re running into the same issue as others on this post. I’ve added you as an affected user on the issue so you’ll get an email from us when it’s resolved. 

 

@betsyladyzhets I’ve also added you as an affected user. If you haven’t already checked it out, it would also be worth taking a look at the Wordpress Common Problems help guide to double-check that there’s not something there that will help: https://zapier.com/help/doc/common-problems-wordpress

Userlevel 7
Badge +8

Hi @adriennef and @ovejaenlaciudad - I’ve added your upvotes to this bug report. Should we have an update on the status, you’ll be contacted directly via email. Thanks!

Userlevel 1

Same error as others have noted above….can you please add me to list of impacted users?

Userlevel 1

Like many of the users, I’m also running into the same issue. After reading through this thread -- I have a few comments.

 

1 - Given that WordPress powers almost 40% of all Websites, logic would tell me that Zapier would make it a priority to take all steps necessary to fully integrated with the latest versions of WordPress and keep its official plugin fully updated and supported.

2 - This issue is over 8 months old. It’s obvious there is a serious problem with the Zapier Plugin.

3 - The official WordPress Zapier plugin has not been updated in over 7 months.

4 - Users are having many issues getting the Official plugin to work. So many, in fact, the plugin has a 2 star ranking on Wordpress.com. Despite users reporting issue after issue, there is Zero response from Zapier.

5 - Support that is being offered is abysmal. Advising us to “change our permalink structure” is… a terrible idea. It will instantly break all URLs and make Google very unhappy. Most of us know this but, for new users, it could really screw up their websites.

6 - Providing updates using words the words “likely,” “hopefully,” and “backlog” does not inspire confidence. Actually, it does the opposite. What I read is, we’ve known about this issue for 8 months and have no solid plans on how or when we will help our customers.

 

The above facts lead me to believe the following: 

A - Zapier is having serious issues inside its business. (Financial, Engineering, Leadership, etc...)

B - The Zapier WordPress plugin has been abandoned.

C - Zapier customers should find a different product to meet their WordPress Automation/Integration needs.

 

All in all, very disappointing. 

Userlevel 7
Badge +8

Hey folks! Our product and engineering teams wanted to update this thread to say:

 

Investigating and ultimately fixing this bug is likely to be added to our integrations team’s roadmap. Hopefully, we will be able to do finish both very soon.

Userlevel 7
Badge +7

Hi @dmrmw ,

Sorry you are encountering an error. I see you have a ticket in with our Support team which is great as they will be able to look at your specific Zap and troubleshoot your specific issue!

Userlevel 1

Hi!,

Here the same issue, I see in the console that the issue is on https://zapier.com/api/v3/auths/{id-app}/test

I need connect this with wordpress and cvent, cvent connect successfully but wordpress do not :sob:

 

Userlevel 1

Hi, mine was above.

What I’ve done that’s fixed it *so far* is  I removed all the zaps and connections from zapier.

Then started again from scratch.

This seems to have solved it for now… Will let you know if there are any further issues.

Userlevel 3
Badge

Hi all,

Our apologies for the delay in taking care of this long-standing issue. 

I’ve just spoken with the team and we’ll have our engineers look into it in the next 1-2 weeks and provide an update here with either a fix or further details.

Thank you for the detailed input and showing how much this matters to you!

~ Lars, product manager on our integrations team

Userlevel 1

@clickclickclick @clickclickclick (not sure why there are two users with the exact same name but I’m tagging both to make sure): I’d say since your error message seems to be different than the one reported by the original poster that your best bet is to reach out to our Support team and/or create a new topic in Community. 

It’s the same user ;) 

I've tried on different accounts also, with new zaps and different Wordpress accounts.

My login credentials are accurate - something has possibly changed with new wordpress/woocommerce updates - and zapier hasn’t kept up.

I have reached out to support. It is still an authentication error which others are also having.

Userlevel 1

Is there a fix for this yet? Looks like this is at least 6 months old at this point. 

Userlevel 1

Hi all,

Our apologies for the delay in taking care of this long-standing issue. 

I’ve just spoken with the team and we’ll have our engineers look into it in the next 1-2 weeks and provide an update here with either a fix or further details.

Thank you for the detailed input and showing how much this matters to you!

~ Lars, product manager on our integrations team

 

Hi all,

Following up to let you know that we’ve been digging into the issue and it’s not a quick fix so it’s going to require further investigation.

For now, we’re adding logging so we can get more details about how and why this issue is occurring. With that we will be able to diagnose and hopefully come up with a resolution.

We don’t have an estimate for when it will be fixed yet, but we’ll let you know our progress again in 1-2 weeks at most.

Again, apologies to those affected and we’ll get it resolved ASAP.

Best regards,

~ Lars

 

Thank you for the update and for keeping us in the loop @Lars. Looking forward to hearing more about a resolution to get the plugin working again with Wordpress.

 

Thnx

Userlevel 3
Badge

Hi all,

We’ve made some progress this week and are still working to resolve the issue.

As some have noticed, we’ve started to show more detailed error messages to distinguish what turns out to be a few different issues. 

More updates to come! Meanwhile, we appreciate your continued patience while we work through this.

Best regards,

Lars 

Userlevel 1

My issue is resolved, firewall issue for me. Working now. Thanks.

Userlevel 1

@Danvers ive not changed anything and this has been working fine for over a year. 

Can you add me to the update list on this please?

I’ve tried all kinds of things to make it work but still getting error messages.

Userlevel 1
Badge

Hey @Machinerie. I’ve added you to the list!

add me too please. it was working 3 4 days before but when I upgrade security of wordpress its disconected .

Hi there,

I am having the same issues:

authentication failed: Error parsing response. We got: "<!DOCTYPE html><html lang="en-US" class="no-js"><head> <script async src="https://www.googletagmana"

I am running Wordpress 5.5.3

Can you please help?

Thanks

Hello, I’d also like to be added to the list of impacted users. Thank you.

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