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Trying to connect Wordpress to Zapier, getting an "Error parsing response" error



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Userlevel 1

Same over here, please add me to the list.

Userlevel 7
Badge +9

Hey @karlcw and @Jtunh2645, I’ve added you both to the list as well.

We’ll be sure to alert you by email as soon as it’s been resolved! :)

Poor…...

 

We hit an error adding your new account

authentication failed: Error parsing response. We got: "<!doctype html> <html lang="en"> <head > <script> var BASE_URL = 'https\u003A\u002F\"

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

Can you add me to the update list on this please?

I’ve tried all kinds of things to make it work but still getting error messages.

Userlevel 3
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Hi all,

As promised, I’m here with an update on our progress. Unfortunately, we haven’t completely resolved the issues but we’ve made some updates and have suggestions for those still having trouble.

What we’ve done:

  • Fixed some of the common errors when authenticating
  • Improved what errors are reported so it’s easier to troubleshoot
  • Updated our Help Docs to handle the most common issues

What we recommend trying:

  • If you’re facing issues, we recommend trying to set up the connection again. If it doesn’t work, check the Help Docs to see if it has suggestions for the error you’re seeing. If that doesn’t help, please reach out to support and we will help troubleshoot.

Meanwhile, we’re continuing to investigate and fix more issues. As you know, WordPress is highly customizable so we’re seeing that various setups are running into different issues. 

Thank you for your continued feedback and patience while we work out the various issues.

Userlevel 1
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@RelaxKids @Filmon @OsTechAdmin You’ve been added to the report! We’ll notify you directly once we have an update!

We are also facing the same problem while Adding JIRA account. Please help us with a solution or a workaround.

+1 Please add me to the list. I have the same issue.

We are creating a new site and had connected Zapier with our WP site, and now I am doing some final testing, I can no longer connect. We get the following error message, similar to all those above.

We hit an error adding your new account

authentication failed: Authentication response parse failed.

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

Any ideas?

Thanks

Userlevel 1
Badge

Hey @Machinerie. I’ve added you to the list!

Please include me in this list.  

Userlevel 3
Badge +6

@Jen I’ve gone in and added you to the list of affected users. You’ll get a notification as soon as the issue is resolved.

Please include me in this list.  

Userlevel 1
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@vancouverrealestate You’ve been added to the report. You’ll be notified directly once we have a solution. We appreciate your patience!

Userlevel 3
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Hi all,

We’ve made some progress this week and are still working to resolve the issue.

As some have noticed, we’ve started to show more detailed error messages to distinguish what turns out to be a few different issues. 

More updates to come! Meanwhile, we appreciate your continued patience while we work through this.

Best regards,

Lars 

Userlevel 1

Hi all,

Our apologies for the delay in taking care of this long-standing issue. 

I’ve just spoken with the team and we’ll have our engineers look into it in the next 1-2 weeks and provide an update here with either a fix or further details.

Thank you for the detailed input and showing how much this matters to you!

~ Lars, product manager on our integrations team

 

Hi all,

Following up to let you know that we’ve been digging into the issue and it’s not a quick fix so it’s going to require further investigation.

For now, we’re adding logging so we can get more details about how and why this issue is occurring. With that we will be able to diagnose and hopefully come up with a resolution.

We don’t have an estimate for when it will be fixed yet, but we’ll let you know our progress again in 1-2 weeks at most.

Again, apologies to those affected and we’ll get it resolved ASAP.

Best regards,

~ Lars

 

Thank you for the update and for keeping us in the loop @Lars. Looking forward to hearing more about a resolution to get the plugin working again with Wordpress.

 

Thnx

This plugin seems to be very poorly done and does not seem to be updated at all.  I am also having the exact same error as everyone else in this thread and it seems that the issue has been ongoing for many months.

HI - I am also having the same error.  Please add me as an affected user. 

 

 

Userlevel 7
Badge +10

@SteveFree I wanted to thank you for the post you wrote, especially the part about changing permalinks. You’re correct that offering that as a solution without mentioning the risks/considerations was not the best choice on my part.

I’ve added a note to that reply including a link to an article explaining permalinks and how to change them without breaking one’s website. 

 

Userlevel 3
Badge

Hi all,

Our apologies for the delay in taking care of this long-standing issue. 

I’ve just spoken with the team and we’ll have our engineers look into it in the next 1-2 weeks and provide an update here with either a fix or further details.

Thank you for the detailed input and showing how much this matters to you!

~ Lars, product manager on our integrations team

 

Hi all,

Following up to let you know that we’ve been digging into the issue and it’s not a quick fix so it’s going to require further investigation.

For now, we’re adding logging so we can get more details about how and why this issue is occurring. With that we will be able to diagnose and hopefully come up with a resolution.

We don’t have an estimate for when it will be fixed yet, but we’ll let you know our progress again in 1-2 weeks at most.

Again, apologies to those affected and we’ll get it resolved ASAP.

Best regards,

~ Lars

Userlevel 1

Like many of the users, I’m also running into the same issue. After reading through this thread -- I have a few comments.

….The above facts lead me to believe the following: 

A - Zapier is having serious issues inside its business. (Financial, Engineering, Leadership, etc...)

B - The Zapier WordPress plugin has been abandoned.

C - Zapier customers should find a different product to meet their WordPress Automation/Integration needs.

 

All in all, very disappointing. 

Agreed. How quickly would this be resolved if this was an issue Zapier themselves were actually having?

I was working perfectly, and support has been super in the past. It’s all slightly confusing really.

Zap Error​​

I too got the same error. Can you please share me the solution for this.

 

Thanks,

Vijay

Userlevel 3
Badge

Hi all,

Our apologies for the delay in taking care of this long-standing issue. 

I’ve just spoken with the team and we’ll have our engineers look into it in the next 1-2 weeks and provide an update here with either a fix or further details.

Thank you for the detailed input and showing how much this matters to you!

~ Lars, product manager on our integrations team

Userlevel 1

Like many of the users, I’m also running into the same issue. After reading through this thread -- I have a few comments.

 

1 - Given that WordPress powers almost 40% of all Websites, logic would tell me that Zapier would make it a priority to take all steps necessary to fully integrated with the latest versions of WordPress and keep its official plugin fully updated and supported.

2 - This issue is over 8 months old. It’s obvious there is a serious problem with the Zapier Plugin.

3 - The official WordPress Zapier plugin has not been updated in over 7 months.

4 - Users are having many issues getting the Official plugin to work. So many, in fact, the plugin has a 2 star ranking on Wordpress.com. Despite users reporting issue after issue, there is Zero response from Zapier.

5 - Support that is being offered is abysmal. Advising us to “change our permalink structure” is… a terrible idea. It will instantly break all URLs and make Google very unhappy. Most of us know this but, for new users, it could really screw up their websites.

6 - Providing updates using words the words “likely,” “hopefully,” and “backlog” does not inspire confidence. Actually, it does the opposite. What I read is, we’ve known about this issue for 8 months and have no solid plans on how or when we will help our customers.

 

The above facts lead me to believe the following: 

A - Zapier is having serious issues inside its business. (Financial, Engineering, Leadership, etc...)

B - The Zapier WordPress plugin has been abandoned.

C - Zapier customers should find a different product to meet their WordPress Automation/Integration needs.

 

All in all, very disappointing. 

Userlevel 1

@clickclickclick @clickclickclick (not sure why there are two users with the exact same name but I’m tagging both to make sure): I’d say since your error message seems to be different than the one reported by the original poster that your best bet is to reach out to our Support team and/or create a new topic in Community. 

It’s the same user ;) 

I've tried on different accounts also, with new zaps and different Wordpress accounts.

My login credentials are accurate - something has possibly changed with new wordpress/woocommerce updates - and zapier hasn’t kept up.

I have reached out to support. It is still an authentication error which others are also having.

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