Trying to set up at Zap with a filter, but it doesn’t work properly.
This is what I want to do:
When Stripe customer.subscription.deleted is equal to null, Add Subscriber to Tag in Mailchimp.
- Stripe: Add event
- Stripe Event: customer.subscriotion.deleted
- Filter: Only do this when customer.subscription.deleted contains null
In my filter I can’t see option for customer.subscription.deleted. So that’s the issue..
Hope that I can get help with this :)
Best answer by Danvers
If you use the New Event Trigger and select the event ‘customer.subscription.deleted’ then the Zap will only trigger when the customer.subscription.deleted field isn’t null. So we need to find a new trigger.
The first thing that I would do is make sure that your Zap is using the ‘New Event’ trigger and not ‘New Event (Legacy)’ as the ‘legacy’ means that it’s an older version of the trigger.
Then we need to think about if there’s another event that we can use. I can see that there is a ‘Charge.failed’ option, I wonder if there is any information in that trigger that would allow you to see whether it was the final try (and therefore the subscription was cancelled). If you set up that as the trigger, what fields can you see? Would any help you to identify whether it’s the last time Stripe tried?