So I have a Google Form and in that form are 4 sections. Depending on what a user selects in a drop down in Section 1, determines if they fill out information in Section 2, 3 or 4. Once the form is completed, I have it sending an e-mail to an administrator on my team, but the e-mail contains fields from ALL 3 sections (2, 3, and 4) with two of the sections being blank because the user is only asked to fill out one section based on their response.
What I’d like to have happen:
User Selects Option 1 - E-mail 1 gets sent
User Selects Option 2 - E-mail 2 gets sent
User Selects Option 3 - E-mail 3 gets Sent
How can I do this?
Best answer by Danvers
If you have a Professional Plan or higher, you can do this with 1 Zap, using Paths. With paths you can create rules that say ‘When this happens, do these actions’, so you can say ‘If user selects option one, go on to send email 1’ You can learn more about Paths in this guide: Add branching logic to Zaps with Paths
If you are on a Starter Plan then you can use a Filter step and multiple Zaps to do the same thing. When a filter is added to a Zap, it looks at the information coming into the filter and only allows the actions to continue if the information meets specific criteria. This guide explains how you can set up filters in more than one Zap to create different outcomes: Add branching logic to Zaps with Filters