I am coming from the Salesforce side as I am the sys admin - it seems that Leads coming from Linkedin, Facebook and other sources via Zapier come through to Salesforce but with a lot of information missing. After much communication with Zapier support, we seem to have it narrowed down to the fact that I have duplicate rules in Salesforce and some were set to Alert and Report as opposed to just Report. When I deactivated the Alert, it seems it fixes it. However, I want the Alert as when a user tries to manually create a Lead in Salesforce, I want them to get a warning.
Has anyone out there come across this?
I am thinking of doing some exceptions to my Dupe rules such as - If CreatedbyID = user X, then alert. Not sure it will resolve it so wondering if anyone has any other suggestions.
Best answer by AndrewJDavison_LuhhuView original