I created a zap between Salesforce (Object: Case) and a Slack channel:
Trigger - if a new case is created in the Salesforce Object Case
Action - send auto-message to a Slack channel (# inquiry)
Creation itself is simple and easy, but it's not satisfactorily. In Zap, I have to specify one(1) Object, which is Case. And Case does not seem to have 'AccountName', i.e. AccountName field is in the other Object Account.
The zap works fine, but the problem is the information I set based on AccountID does not show the actual customer (account) name. It’s currently shows numeric and alphabetical information.
I want to pull information AccountName from Object Account. Is there any way to make this happen or any workaround?