Best answer

Problems with 'Tag added to conversation' trigger event for Intercom

  • 4 November 2020
  • 28 replies
  • 743 views

Userlevel 1

Hello, there is a similar post about problems with ‘Tag Added to conversation’ trigger event for Intercom, here in Zapier community, but it just don't solve my problem:

 

I just select the test data, and when trying to parse “tag added” cant find:

 

 

 

icon

Best answer by christina.d 5 August 2022, 02:32

View original

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

28 replies

Userlevel 7
Badge +9

Hey there! I wanted to close the loop here and mention the Tag Added to Conversation now includes the added tag data! Woohoo! 🎉

Userlevel 7
Badge +9

You got it, @Kate Barker! You’ve been added as an impacted user. We’ll keep you updated via email as soon as we know more. 

+1 please!

Userlevel 7
Badge +9

Thanks so much for sharing this, @marketo_pros_envoy!

Hey all,

A very simple solution we found was to make a GET request using the conversation ID from the “Tag added to conversation” trigger. You can use the format https://api.intercom.io/conversations/{conversation.id} with your auth token (you can get one from the developer intercom page after creating an app). This returns the array tags.tags list, with all of the tags of the conversation. Thanks to the intercom team for the tip

Cheers!

Userlevel 7
Badge +11

Welcome @manuelbecker! :)

Happy to confirm you’ve been added to the list as well. We’ll be in touch as soon as it’s been sorted.

In the meantime, it may be worth giving the workaround outlined here a try:
 


Hope that’s helpful!

I would also like to be notified when this feature is available.

Userlevel 7
Badge +11

Hi @CamilleA !

I've gone ahead and added your vote for that feature. We'll let you know via email when that's been implemented.

+1 :pray_tone2:

Userlevel 7
Badge +8

@Liven you have been added and will be notified with updates via email. 

+1

Userlevel 7
Badge +11

Hi @k_korukova!

I’ve added your email address to the affected users list. You’ll be notified via email when that’s been resolved :)

Hi!
+1  Can I please be added to this list :pray_tone1:

Userlevel 3
Badge +6

Hey @wendyw, hope you’re well!

While we don’t have an ETA to provide, I was able to add you to the affected user list. This will make sure we’re able to alert you ASAP once the issue is resolved.

I would also like to be added to this list to be notified.  Is there any idea when this might happen?

 

Thanks!

Userlevel 3
Badge +6

Hey @Caroline12, hope you’re doing well!

I just added your vote to the request as an interested user. :)

Hi! Can I please be added to this list as well. Thank you!

Userlevel 7
Badge +12

Hi @brgumm! Thanks for your message, I’ve added you as an interested user on this feature request :slight_smile:

+1 me on this ability to actually see the tag that was added to the conversation in the triggering event. I’d love to filter out tags that aren’t used before I proceed to the next step of my zap workflow, because I don’t want to proceed in all​​​​​​​ tagged-convo scenarios. 

Userlevel 7
Badge +11

Hi @AldoKixie!

I’ve added your vote to the list as well. You’ll be notified via email when that’s been implemented :)

my team would also like to be notified when this enhancement rolls out. not sure how to make use of this trigger if i can’t specify by the tag being applied to the conversation. thanks!

Userlevel 7
Badge +11

Hi @spilger!

I’ve added you to that feature request :)

As for the other feature you’re looking for, I do see an existing request but also a note that says it’s not currently possible, given the Intercom API. You can see here that there does not appear to be a way to add a note to a conversation. 

As I mentioned, it's something other users have asked for, so for tracking purposes (and in case it ever does become possible) I've gone ahead and added your vote for this feature request as well. 

I, too, would like to be informed of the implementation of this feature. 

Additionally, is there a request anywhere to add a note to a conversation instead of user or company? My ideal implementation would be something like this;

 

  • Intercom triggers an event based off of a specific conversation tag
  • An action happens in intercom to add a note to that same conversation that would include a link to a support article

thanks!

Userlevel 7
Badge +11

Hi @Birdie!

I’ve added your vote for this feature, and you’ll be notified via email when it’s been implemented :)

Hey +1 here please keep us posted on when this is available.

Add me to the list of contacts to inform once fixed :) thanks