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Best answer

Only update field if empty target field is blank

  • 27 September 2021
  • 4 replies
  • 925 views
E
Userlevel 1

When zapping to a drop down box or radio button (single select field) is it possible to ONLY update the field if the target field is blank (i.e. not selected)?

For example, I want an action to update CUSTOMER SOURCE, but only if the CUSTOMER SOURCE is not set in the target field (action).

If CUSTOMER SOURCE in the destination app has a field, it should not override this field, but the zap should update/add the other fields in the zap.

My current zap overrides (changes) the previous CUSTOMER SOURCE field.

I’m zapping from Webflow to ActiveCampaign.

icon

Best answer by christina.d 27 January 2022, 19:49

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

jayeshkumarbhatia
Userlevel 6
Badge +6

Hey @EthanGlessich ,

 

Yes, its possible. You should use Filters and Paths to handle the business logic. 

  • To read about Filters, click here
  • To read about Paths, click here
GetUWired
Userlevel 7
Badge +12

Hi @EthanGlessich 

You will first need a find contact action to retrieve the details of the contact from AC. Then use paths or a filter to only let the zap continue if the customer source field is not set. 

 

E
Userlevel 1

@jayeshkumarbhatia & @GetUWired Thanks for the tips. It works.

christina.d
Userlevel 7
Badge +9

Hi all!

I wanted to pop in and consolidate Jayesh and GetUWired answers into one. 🙂

This is achievable through the “Find Contact” action in Active Campaign! This will retrieve the contact details to which you can then use Filters and Paths to only continue if the customer source field is not set. 

 

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