Question

OneSignal External User IDs support

  • 16 February 2021
  • 2 replies
  • 12 views

The 

external_user_id

 is an identifier you set which helps map your unique database User ID's to the OneSignal 

player_id

 device record. This could be any unique identifier like Firebase User ID, CRM User ID, or even email if you choose.

However,  I cannot find the setting to use the external_user_id in OneSignal settings


2 replies

Userlevel 7
Badge +11

Hi @boblin, thanks for your question!

Are you able to share some more information about your Zap so that folks have some more context? What trigger/action are you using and what are you trying to do?

If you’re able to share a screenshot of where you’re seeing the external_user_id in the Zap that would be super helpful (don’t forget to remove/hide and private information from your screenshot). 🙂

Userlevel 7
Badge +8

To add to @Danvers response above, we suggest contacting OneSignal’s support to ensure this is not an issue from their end. If you post a screenshot to let us know where the error you’re experiencing may be, we can confirm where to go from there too!

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