Question

None of the commands are working

  • 13 June 2020
  • 1 reply
  • 127 views

I'm new to this and I don't know if it requires a prefix or something but whenever I try saying a command it doesn't reply. It also says that it's offline so how do I get it online? I've tried turning it on and off many times now.


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1 reply

Userlevel 7
Badge +11

Hi @Suchi, I’m sorry that you’re having some trouble with your Zap.

It sounds like you might be using the Alexa or Google Assistant app, could you let us know which one you’re using (or if you’re using something else) and anything that you’ve tried so far - that will really help us to know how we can help you.