About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

New Zendesk ticket from Typeform is adding 'New' tickets as 'Open'

  • 20 August 2021
  • 1 reply
  • 27 views
T

Hi there, 

I’ve got a Zap that takes TypeForm entries and sends them into Zapier using the New ticket action. 

I’m setting the status of tickets to be ‘New’, but for some reason they’re being added as ‘Open’. 

Wondering if this is something to do with either the ‘first comment public’ field being set to true, or the fact we’re specifying tags on this ticket and on Zendesk’s side that happens after the ticket creation, meaning it’s then ‘Open’? 

Has anyone got any experience with this and ways around it so that new tickets with tags are in fact ‘New’?

 

 

icon

Best answer by Tom M 24 August 2021, 14:54

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

T

I believe this was down to setting an assignee. Once I removed that, tickets were created as New, correctly. 

 

Terms & Conditions